Mock Exam 1: SNOW - User Interface &
Navigation
Which menu provides options related to viewing, configuring, creating favourites and saving form data? -
ANSWER-Form Context Menu
Which of the following are the different ways to create a favourite? - ANSWER-1. Drag the breadcrumbs
of a filtered list of the Favorites tab
2. Drag an individual record to the Favorites tab
3. Select the star of its corresponding application or module
Which search feature can you use to narrow down search results in ServiceNow? - ANSWER-Wildcard
Characters
What ServiceNow component would you use to see which Applications and Modules contain the word
'Task'? - ANSWER-Filter Navigator
Which of the following field type is Boolean and displays as a checkbox? - ANSWER-True/False
Which icon should you double-click to expand and collapse the list of all Applications and Modules? -
ANSWER-Application
Each ServiceNow solution provides its own guided setup. When implementing IT Service Management
(ITSM), where would you navigate to update Now Platform user interface branding, including the
company logo and colours? - ANSWER-1. Guided Setup > ITSM Guided Setup
2. System Properties > Basic Configuration UI16
You have a requirement to create a set of filter conditions on the Incidents list to show the records that
satisfy the following conditions:
* Incidents where the state is Resolved or Closed;
Navigation
Which menu provides options related to viewing, configuring, creating favourites and saving form data? -
ANSWER-Form Context Menu
Which of the following are the different ways to create a favourite? - ANSWER-1. Drag the breadcrumbs
of a filtered list of the Favorites tab
2. Drag an individual record to the Favorites tab
3. Select the star of its corresponding application or module
Which search feature can you use to narrow down search results in ServiceNow? - ANSWER-Wildcard
Characters
What ServiceNow component would you use to see which Applications and Modules contain the word
'Task'? - ANSWER-Filter Navigator
Which of the following field type is Boolean and displays as a checkbox? - ANSWER-True/False
Which icon should you double-click to expand and collapse the list of all Applications and Modules? -
ANSWER-Application
Each ServiceNow solution provides its own guided setup. When implementing IT Service Management
(ITSM), where would you navigate to update Now Platform user interface branding, including the
company logo and colours? - ANSWER-1. Guided Setup > ITSM Guided Setup
2. System Properties > Basic Configuration UI16
You have a requirement to create a set of filter conditions on the Incidents list to show the records that
satisfy the following conditions:
* Incidents where the state is Resolved or Closed;
