NHA CMAA EXAM- General Office Policies and Procedures
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NHA CMAA - General Office Policies and Procedu
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NHA CMAA - General Office Policies And Procedu
NHA CMAA EXAM- General Office
Policies and Procedures
What are three tasks that have to be done before closing the office for the day? Ans- You must check to
make sure that all patients have left the facility.
Straighten up exam rooms so that they are ready for patients the next day.
Lock th...
nha cmaa exam general office policies and procedures
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NHA CMAA EXAM- General Office
Policies and Procedures
What are three tasks that have to be done before closing the office for the day? Ans- You must check to
make sure that all patients have left the facility.
Straighten up exam rooms so that they are ready for patients the next day.
Lock the file cabinets the contain patient records.
True of False: The accounting system does not have to be addressed until the end of the day. Ans- FALSE
Why is the telephone important to the medical office? Ans- It is the chief way patients communicate
with the provider.
What components are included in a business letter? Ans- Opening, salutation, body, complimentary
closing, reference initials, and signature
Why do medical administrative assistants need to know how to use a word processing program? Ans-
Because writing letters, memos, and reports is an important part of their job. All of these are typically
done on the computer.
True or False: Sending a fax is the most secure way to exchange information. Ans- FALSE
What are three acceptable times that information can be shared, as set forth by HIPAA? Ans-
Information can be shared for patient care and treatment coordination; to pay providers and facilities
for healthcare' and among family, friends, and relatives whom the patient has identified as being
involved in his or her health care.
What is the primary use for spreadsheets? Ans- Enter and store data in table form
According to HIPAA, what information is a provider not allowed to share without the patient's
permission? Ans- Providers are not allowed to give info to a patient's employer; use or share health
information for marketing purposes; and share mental health information obtained in counseling
sessions.
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