AMZL Advanced Academy 2.0 Wk 1 Exam Questions and Answers

Delivery Estimate Accuracy (DEA) - Answer- the metric used in a all Amazon Operations that measures attempted deliveries of units on or before the Promise Delivery Date (PDD), against the total number of the units with a PDD of that same date DEA scan rate is... - Answer- number of premium units with a valid attempted or deliver scan divided by number of premium units going through the delivery station attempted DEA scan rate is... - Answer- number of premium units with a valid attempted or deliver scan divided by a number of premium units going through the delivery station the metric used in all Amazon operations that measures attempted deliveries of units on or before the promised delivery date PDD - Answer- what is DEA? True - Answer- global DEA metrics assigned effect ownership to correct business owners in the delivery chain based on first failure after last success logic (FFaLS) this means that shipments were manifested to the restation but never received by the critical time (MNR) would not show as an AMZL miss True - Answer- DEA scan rate will tell the confidence of the other DEA metrics on the business review dashboard True - Answer- DEA scan rate relies on attempted and deliver scans. if a package is returned to station without a valid attempt scan it will lead to a lower DEA scan rate for the reporting date. false - Answer- attempted in DEA (%) only calculate AMZL misses into the metric and the percentage will not update after 11:59 p.m. on the reporting date. 1.) attempted in DEA percentage includes all defects that occurred in the delivery chain by all business partners. 2.) AMZL controllable misses BPS allows stations to deeper dive and bridge to their own defects that impacted customer experience. this eliminates the noise and the metric caused by upstream issues for example MNR and EAD>PPD. 3.) percentage goals can change based on upstream partners and BPS goals will stay consistent over time - Answer- why is AMZL moving to bridging AMZL controllable misses (BPS) instead of sticking to attempted and DEA percentage AMZL controllable misses (units), DEA volume (units), DEA scan rate - Answer- what is needed to calculate DEA basis points (BPS)? number of units scheduled to go through the delivery station on the promise delivery date (PDD) reporting date - Answer- what is global DEA measured in? last morning EST - Answer- what is the SLA for global DEA to populate in perfect mile? 58 BPS for premium and 85 BPS for same day - Answer- what are the goals for global DEA? and associate leaves the floor to take their scheduled prayer break - Answer- which one of these scenarios would not require a STU? SOS, EOS - Answer- the daily standard work to support achieving shift in station goals is for all manages to review and address first unscheduled hours and second missed punches. what time of shift should each be reviewed? record the associates names and verify arrival times through STU. submit a ticket or manually update my time with comments to have the punch added to the associate's time card. - Answer- You're new to a site into new hires come to you and your mentor and state they forgot to punch in yesterday. what do you do next? leadership behavior index - Answer- effective communication, competence, decision-making, and empowering employees are evaluated under what index and connections? daily - Answer- progressive actions can be impacted by the timing of managers acknowledging the feedback was delivered. to eliminate this risk, how often should you monitor and update ADAPT? a driver could get used to return to the station with no return packages, but is always done one hour earlier in their scheduled shift. - Answer- which of the following scenarios would not require a management STU conversation? Enter conversations and engage in review before the next discussion - Answer- after conducting a STU with an associate you struggle to engage with, they shared that "you never remember what they asked about last, I do not like that". what actionable approach could you take going forward? communication style, body language, appearance of others - Answer- unconscious bias is a fundamental function of the human mind so support processing information. which below is a type of bias we want you to be aware of? learning coordinator, direct manager - Answer- when a new team member is coming into the station, who's just possibility is to set up information so they can do their role? operational dashboard - Answer- under which perfect mild dashboard would key metrics such as DEA, FDDS, and PNOV be located? station management console (SMC), LDAP - Answer- what are the two main tools used for setting up permissions? what platform will you use to stay up to date on the most recent benchmark standards in SOPs - Answer- START rates (Direct/Indirect) - Answer- You forgot to follow standard work and did not complete FCLM review during your shift before you went home for the day. what data entered into the end of your reporting is most likely inaccurate? safety behavior, leadership behavior, and engagement index - Answer- through academy training, what indicator is a positively or negatively impact your station cost metrics? submit VTO - Answer- you noticed that your loadout team will finish their shift work early and want to improve your PPH for the day. what action would you want to take? safety leadership - associates - Answer- they're going to a new station and you want to understand the voice of associates. you want to select one safety area that has the most opportunity to focus on in deep dive. from the connections dashboard, which area are you going to focus on? GSOC, EHS, HR, and local agencies - Answer- during an emergency, it is critical to stay calm and use your resources to support managing these events. outside of your direct senior leaders, what resources can you utilize to execute a safe emergency event? incidents and measurements - Answer- you completed the root cause analysis for an injury last week and you want to ensure all corrective actions are completed in closed. where in Gensuite do you find this information? by the end of your current shift for US; within 24 hours for a CA - Answer- how long after an injury do you have until your initial report form needs to be uploaded to Gensuite? when you are making your submissions on work summary tool, you must ensure which items are correct? - Answer- routes, unplanned delays, AMZL late cancellations, DSP late cancellations, quick coverages when does a DSP get awarded quick coverage? - Answer- when they pick up a dropped route within an hour of the schedule to start time when should you add an AMZL late cancellation penalty in work summary tool - Answer- when AMZL cancels a route within 24 hours of the scheduled start time who should assign permissions to station operations if they need them - Answer- the delivery station manager what time should submissions be complete and work summary tool? - Answer- noon, the day after the routes are run how long after the day of an execution can confirm services be changed? - Answer- 72 hours unplanned delays are requested by DSPs using work summary tool - Answer- false, they are requested using the UPD calculator what are the units for unplanned delays entered by operations? - Answer- minutes As a station operator, I should change the reimbursable distance on a route if the DSP is saying the distance is off. - Answer- false, I should never change the reimbursable distance as it's already been calculated. what is the correct process for request, authorization, and entry of unplanned delays? - Answer- DSP request UPD in the calculator, AMZL operations approves any valid requests, AMZL immediately enters the delays and work summary tool in total minutes what is the most likely cause if planned duration is missing from a lot of routes and work summary tool? - Answer- scheduled service type doesn't match RTW sequenced service type. change the scheduled service type in the scheduling UI yourself (then have the DSP accept the new reservations) and contact the DSP account manager to change the schedule services for the following week in scheduling when will non-delivery service types like transportation services and same-day preload show up automatically and work summary tool? - Answer- when the service has been scheduled, and when the DSP accepts the service and scheduling and rosters a DA name for the event. you had the delivery service that was scheduled and routed and RTW, and the DSP executed the route. The route didn't show up and work summary tool for confirmation. what do you do? - Answer- add the service manually, and submit a TT for the CTI flex work tracking route confirmation error, CC Mike (tetream) on the ticket Apollo audits must be completed - Answer- daily operations manager role - Answer- intro all leaders are completing respective Apollo audits thoroughly and within daily time frames DSP status boards updated hourly through shift gather status updates 15 minutes after last wave to parts record a departure time, total roots, total packages, total drivers and total devices dispatchers to record barriers and opportunities by the hour meeting conducted hourly by AM and DSP manager GEMBA - Answer- Japanese term meaning: where the work happens area manager roles and responsibility - Answer- completes Apollo audits daily (SOS and EOS) completes OTR GEMBA in Apollo drives adherence to wave times for a successful OTD removes DSP barriers surfaced vehicle inspections check roster compliance for next week plans Checks works summary tool daily and submits SIMS as needed COMPLETES RTS AND DISPATCH SWCL process assistant/shift assistance roles and responsibilities - Answer- Ensure area readiness is maintained so that AA's can work safe assist with all in all out dispatch Ensure DSPs adhere to their wave start and end times to drive OTD escalate to l4 and l5's when work Ques are getting too large and when equipment is malfunctioning or quality is at risk respond to any DSP abnormalities understand and execute leadership checklist that apply to their area yard marshal responsibilities - Answer- Ensure a launch pad safety, one yard marshal per launch pad per waiting area checking drivers in and out of the station's yard controls external and internal docking process TDR trained this will include any TDR or trailer dock and release requirements traffic controller responsibilities - Answer- communicates with yard marshal about inside lane traffic ensures all DSPs park and designated spots responsible for drive lane safety 1 traffic controller per 7 park positions yard marshal ratios - Answer- one per launch pad and one per waiting area Loadout problem solver ratios - Answer- one per 10 loading vans delivery associate assistant ratio - Answer- one per five loading spots/areas traffic controller ratios - Answer- one for every seven parked spots SPT - Answer- Shift Planning Tool standard work checklist - Answer- created by the ACES team station command center is becoming a... - Answer- HUB cycle in Standard work checklist has what dispositions? - Ans