MSSC SAFETY ASSESSMENT Correct 100%

1. An_________ customer is a person or organization that receives services or products in exchange for compensation. a) Internal b) External c) In-house d) Departmental - ANSWER External 2. Improving external customer satisfaction is the main objective of __________. a) Customer service department. b) Retired employees c) Maintenance departments d) HR departments. - ANSWER customer service 3. Vendors could be considered what type of customer? a) Main b) Substantial c) Internal d) External - ANSWER external 4. Customer satisfaction should always be the first objective considered when developing _________. a) Vendors b) New or improved products c) Teamwork d) Training matrix - ANSWER new or improved products 5. The ________ of the product describes the features requested for the product to perform the tasks for which it was intended. a) Form b) Function c) Cost d) Utilization - ANSWER function 6. Product designers should always consider the effects of tooling design and cost during ___________. a) Prototype development b) Process capability studies c) Team kickoff meetings d) Maintenance of a machine - ANSWER prototype development 7. Product design teams should provide an environment that encourages ________. a) Criticize other team members at any time b) Add their design ideas freely c) Attend meetings whenever they are available d) Report team meetings to the boss - ANSWER Add their design ideas free 8. Teamwork, concurrent engineering, tools and techniques are needed in order to make _______________. a) Product introduction b) Sales c) Product scam prevention efforts d) Safety tests - ANSWER Product introduction 9. Engineers working with manufacturing to become aware of tooling limitations and other problems that may increase production time and cost is an example of _____________. a) Brainstorming b) Product analysis c) Concurrent engineering d) Production processing - ANSWER Concurrent engineering