APCO correctly answered graded A+ Passed 2023

APCO correctly answered graded A+ Passed 2023 The term PSAP stands for public safety access point - correct answer False Professionalism is defined by who you are, what you do, and how others perceive you - correct answer True Ethics involves an individual’s personal, professional, and organizational rule of conduct - correct answer True The three primary fields of public safety communications are law enforcement, fire service, and emergency management - correct answer False The term vital services defines the primary functions or tasks of public safety communications systems - correct answer True Telephone books, maps, and cross reference directories are examples of PSAP informational resources. - correct answer True A policy is a guide to action and a procedure is a guide to thinking. - correct answer False All non verbal communication requires face to face communication. - correct answer FAlse A question that can't be answered yes or no is an open ended question. - correct answer True Restating a speakers main points in your own words is applying the active listening technique of reflecting feelings. - correct answer False Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing. - correct answer False An observation is based on assumptions and an inference is based on facts. - correct answer False Good customer service means treating callers with dilligence, consideration, and respect. - correct answer True Emergency calls only come in on emergency lines. - correct answer False Giving legal advice and/or personal opinions is part of a telecommunicators job. - correct answer False It's okay for a telecommunicator to rely on memory during info gathering. - correct answer False An accurate description of weapons is critical info for response units. - correct answer True The ALI is the calling party's telephoen number and the ANI is the calling party's address and dispatch info. - correct answer False E911 systems enhance basic 911 systems by automatically providing the callers telephone number and physical address. - correct answer True Cordless telephones are considered part of the wireless telephone systems. - correct answer False 911 calls are selectively routed to the correct PSAP based on the MSAG. - correct answer True The four basic operational methods for call routing are direct dispatch, call transfer, call relay, and call referral. - correct answer True PBX pinpoint the exact location of the caller. - correct answer False Wireless E911 phase one provides the estimated location latitude and longitude of the calling phone - correct answer False Hand set based wireless location technology provides a location on GPS satellites - correct answer True Emergency VOIP calls may come in over administrative lines - correct answer True A silent open line call must be considered a potential TTY call until proven otherwise - correct answer True When communicating with TTY callers teh telecommmunicator should type SK when they want the other person to respond. - correct answer False Conference in allows a telecommunicator to communicate directly with the telematics sucscriber reporting the emergency - correct answer True Logging recorder info can be used for QA/QI purposes - correct answer True The echo procedure is used in radio transmissions to assign response units - correct answer False The abbreviation BOLO and ATL refer to the same type of radio broadcast - correct answer True When handling fire service calls preliminary dispatch info should be kept to a minimum - correct answer True