Marquis Leadership 8e Ch 23: Quality Control (100% correct answers)

1. What is the first step in quality control? A) To take corrective action when standards have not been met B) To collect data to determine whether standards have been met C) To determine criteria and standards D) To determine who will measure the standard correct answers Ans: C Feedback: The first step in quality control is to determine criteria and standards. Measuring performance or making corrections is impossible if standards have not been clearly established. 2. An RN is a supervisor in an organization that has total quality management (TQM) as the backbone of its organizational goals and objectives for quality control. How does the RN practice TQM on the unit? A) Encouraging employees to think of a unit slogan B) Developing a quota system for number of patients cared for C) Explaining to the staff that if it's not broke, don't fix it D) Promoting teamwork rather than individual accomplishments correct answers Ans: D Feedback: In TQM, team efforts are favored over individual accomplishments. Slogans, quota systems, and maintaining the status quo work against quality in this philosophy. 3. Which task is a management function associated with quality control? A) Periodic evaluation of unit mission and philosophy B) Making out the daily patient care assignments C) Creating a yearly budget D) Distributing holiday staffing policies correct answers Ans: A Feedback: Unit mission, philosophy, goals, and objectives are the blocks on which policies and standards rest. All these must be in place to measure whether quality is being achieved on the unit. The other options are not related to quality control. 4. What results from effective benchmarking? A) Two organizations become financially integrated under a capitated model B) Organizations compete for a best practices label from the National Committee for Quality Assurance (NCQA) C) An organization compares its performance with that of best-performing institutions D) Minimum practice guidelines are established for each health-care organization correct answers Ans: C Feedback: In benchmarking, an organization compares its performance with that of best- performing institutions. Benchmarking is not associated with the other options.