, NR 222 Exam 2
STUDY : Fundamentals chapter 6, 7, 16, 17, & 32 – study every end of the
chapters & Evolve questions
Therapeutic communication – on how you respond to the patient either through verbal or
Nonverbal communication.
If a patients tell you they are very anxious, they can’t concentrate, they are very
restless. (when anxiety, restless, and nervous are used)
Respond- come back at them. you can paraphrase using those words into a question. Let
them elaborate those words. No WHY questions
It sounds like your having a difficult time.
I’m really concerned about my wife.
You’re really concerned about your wife.
Tell me what’s concerning you.
An adolescent has a sexually transmitted disease and says to you, my parents think I’m a
virgin. I don’t think I can tell them I have this kind of infection.
You seem scared to talk to your parents.
( Nursing process) Orientation phase – interview, data collection
- Obtaining information from the client
Active listening skills – ways to listen to patients
Sit squarely facing clients
Open posture
Leaning forward towards client
Establish intermitent eye contact
Relaxing
“I feel I little bit nervous today”
What do you mean by nervous?
You feel nervous today?
Patient-centered communication
“ I think my husband is cheating on me”.
You think your husband is cheating on you?
Non-verbal communication- is culturally and situitionally bound
Examples: roll eyes, stand up, shrug, not sitting up straight
Health Literacy – is making sure that the information you give is clear and
understandable – USA 11%
To promote health literacy
o Speak clearly
o Face client when speaking to them
o Summarize key points
Health Education- to help people achieve a goal
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller HIGHSCORE. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.49. You're not tied to anything after your purchase.
