MERA customer service questions 61-70 Question and answers 100% solved 2023

MERA customer service questions 61-70 Question and answers 100% solved 2023Customer complaints should be welcomed because they provide an opportunity to Learn about problems so improvements can be made A customer calls and has some technical questions about the product with which you are not completely familiar with, you should: Transfer his call to someone who is knowledge able in that area. You overhear your boss giving a client the name of a person to contact for some information. You know this person is no longer the one to reach for this information. The client is still in the office. What, if anything, should you do? Give the individuals the correct name, and explain that your boss was not aware of a different person responsible to provide the information Which of the following is a benefit of an ink jet printer? Will save the customer money on ink because it has a special ink-saving technology As an administrative assistant, you have been training Mrs. W., who is not directly under your supervision. She has not appeared to be particularly competent during the month she has been in her position. You are explaining application procedures to a client when Mrs. W. interrupts to ask you a question. You tell her you are busy with a client and will come to her office when you are through. In a low voice, she begins to call you names and say bad things about the department. There are several clients in the office in addition to the one you are working with. The supervisor doesn't appear to be around. What should you do? Ask another employee to help the client while you escort Mrs. W. to a room away from the other clients.