Other
Salesforce admin basic interview questions
- Course
- Institution
This very important and basic interview questions of salesforce Crm cloud technolgy.
[Show more]
Seller
Follow
mohammedkousarahmed
Content preview
Salesforce admin interview Questions and Answersby Mohammed Kousar Ahmed.
Part-1(basic salesforce):-
What is Cloud Computing?
Cloud computing refers to resources that are located remotely and can
be accessed from anywhere in the world on any device. It includes
infrastructure, platforms, software, and data storage that are hosted on
remote servers. An example of cloud computing is Gmail, which can be
accessed from any device anywhere in the world.
Types of Cloud Computing Models
There are three types of cloud computing models: software as a service
(SaaS), platform as a service (PaaS), and infrastructure as a service (IaaS).
• SaaS: Software that is developed and sold as a service, such as
Salesforce CRM or Google Apps.
• PaaS: A platform that allows users to develop and host their
own software, such as Windows Azure or Force.com.
• IaaS: Infrastructure that is provided for companies to use to
build and host whatever they want, such as Amazon Web
Services or Google Compute Engine.
The more you move from SaaS to IaaS, the more flexibility you have.
SaaS is less flexible because it is a generic software that cannot be
tailored to specific needs, while IaaS provides full flexibility to use any
language and backend database of your choice.
What is Salesforce?
Salesforce is a CRM solution that helps companies manage their
customer relationships. It brings customers and companies together
and allows companies to maintain and manage everything about their
customers.
,Salesforce is a CRM software that integrates various departments like
marketing, sales, service, and commerce into a single platform,
providing a 360-degree view of every customer. It offers various
products, including Sales, Services, Marketing, Commerce, Platform
Engagement, Heroku, Customer 360 Platform, Integration Application,
Analytics, Einstein Analytics, Communities, Industry-Specific Products,
Productivity Software, and Enablement Software.Sales Cloud is a core
product of Salesforce that refers to the sales module. It includes leads,
contacts, accounts, contracts, opportunities, codes, products, price
books, and campaigns. It also features web-to-lead, auto-response
rules, and is designed to help customers from the start to the end of the
sales process.Service Cloud is a customer service module that includes
accounts, cases, contacts, and solutions. It also features public web-to-
case and a knowledge base to help resolve customer issues
efficiently.Overall, Salesforce offers an integrated platform for
businesses to manage their customer relations and streamline their
sales and service processes.
Streamlining Customer Service with Salesforce
Clouds
Salesforce offers different clouds to streamline customer service and
marketing. The Service Cloud module is designed to support past,
current, and future customer requests. It includes a knowledge base, call
center information, and a self-service portal to troubleshoot issues. The
module also utilizes assignment and escalation rules to assign cases to
corresponding teams and escalate unresolved ones. This streamlines the
process and ensures a better customer experience.
Marketing Cloud is a platform for delivering personalized customer
journeys. It allows the marketing team to convey the right messages at
the right time through different stages of customer relationships. The
module includes integrated and complete solutions for customer
journey management, covering every aspect of customer interaction
and engagement. The marketing messages are personalized and
tailored based on customer actions.
Objects Under Sales Cloud and Service Cloud
,The Sales Cloud includes leads, accounts, contacts, contracts,
opportunities, products, price books, and campaigns. The Service Cloud
includes accounts, contacts, cases, solutions, and knowledge articles.
What Are Communities?
Salesforce Communities is a social platform designed to connect and
facilitate communication among an organization's employee, partner,
and customer. Communities are used to provide customer support and
engagement. For instance, Dell provides a customer community where
customers can log in to troubleshoot issues and access support.
In Salesforce, communities are used to provide a platform for
customers, partners, and employees to interact and access information.
Customers can log in to the portal to access warranty information and
help articles to fix issues with their laptops. Partners can access the
portal to purchase tickets or products on behalf of the company.
Employees can log in to view their payslips, leave balances, and other
information related to their work. Communities can be used to drive
sales, deliver world-class service, manage social listening, content
engagement, and workflow. Salesforce has three types of communities -
customer communities, partner communities, and employee
communities, each with different licenses. The Salesforce portal is
similar to communities and is no longer available. Force.com is a
platform that allows developers to build custom Salesforce applications
and modify existing ones. Multitenant architecture is an important
aspect of Salesforce, as it follows a cloud-based architecture where
resources are shared among multiple users. This allows for cost savings
and scalability. Overall, Salesforce provides a powerful platform for
businesses to manage customer relationships, drive sales, and improve
service delivery.
In the world of Salesforce, multitenancy refers to multiple organizations
hosted on a single server that shares common resources. Just like an
apartment building, each tenant has their own private space, but they
share resources like staircases and elevators. Multitenancy offers several
benefits, including cost savings, smoother upgrades, scalability, high
performance, and low operational costs. However, there are also
governance limits in place to prevent one tenant from monopolizing
resources. Salesforce has created a runtime engine that enforces limits
, on Apex code to prevent a process from using too many shared
resources. Metadata in Salesforce refers to everything stored on their
servers in the form of XML, including objects and data. As a developer,
it's crucial to be aware of these limits and to write careful code to
prevent errors and ensure smooth functioning.
What is Metadata in Salesforce?
Metadata in Salesforce is a lightweight language based on XML that
stores everything in Salesforce, including the structure of objects and
fields, as well as page layouts associated with them. If you open
development resources like objects in any IDE, you will see metadata.
What is App Exchange?
Salesforce's App Exchange is a marketplace for Salesforce apps, similar
to Google Play and Apple App stores. It provides developers and
companies a platform to develop applications and publish them on App
Exchange. Customers can then download and install these apps, which
can be either free or paid.
When Should You Use App Exchange Apps?
If your requirements are fulfilled by any of the industry focus or utility
apps in App Exchange, then you should use those apps instead of
developing from scratch. For example, if you need an accounting or
coding application, you can download and use a ready-made app from
App Exchange.
What is the Difference Between Unmanaged
Packages and Managed Packages?
Apps on App Exchange are distributed in managed packages and
unmanaged packages. Managed packages are containers that hold the
code and metadata associated with the app. However, we cannot see
the underlying code in managed packages, whereas unmanaged
packages are like open-source, where we can see and change the
underlying code.
2)Object and Relationships:-
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller mohammedkousarahmed. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $2.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75619 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now