Swedish COPE Health Scholars Written Test Study Guide latest updated

Where did COPE HS start and who is the CEO? - Answer- Started in Santa Monica Hospital (CA), CEO of COPE Health Solutions is Allen Miller Where can you see shifts that you've been confirmed for? - Answer- Rotation Schedule or Calendar If you want to reschedule a shift, what must you do beforehand? - Answer- Email the dept coordinator and program manager. What do you do if an incident happens? - Answer- Report to the charge nurse and page the program manager at (888) 248-2914. Fill out an incident form online. What are the programs available in COPE Health Solutions? - Answer- Junior Health Scholars, Health Scholar, Pre-med Scholar, Intensive Scholar, Care Navigator Scholar, International Health Scholar, Licensed Nurse Scholar, and International Nurse Scholar What is the entrance exam like? - Answer- Written: 100 multiple choice and T/F questions in one hour, must get at least 80% Practical: Various Situations, respond in 15 minutes, must get at least 80% How to exit a program: - Answer- Graduation, Withdrawal, or Dismissal Code of Conduct: - Answer- -Professional at all times -never initiate/engage in intimate relationships with patients or staff -Never exchange personal info, phone numbers, emails, social media with patients or staff -Always communicate with professionalism and respect to and about the patient, the site, and themselves -Not be under the influence of drugs or alcohol -No eating/drinking in patient care areas -no outside work (hw) -no cellphone use (turn off phone) -No use of computers for personal use (even with permission) What is a Health Scholar's Scope of Service? - Answer- -Green: duties approved without supervision -Yellow: staff approval required; supervision not required -Orange: Staff approval and supervision required -Red: Restrictions What should wear/bring for a shift? - Answer- -Polio shirt tucked in at all times -Long khaki pants -ID badge -White non-canvas closed toe shoes -Black pen -Belt if needed What to know about responsibilities of and ID badge: - Answer- -Badge will be given after passing the exam -Badge must be clipped onto collar of shirt -If you forget to bring it to a shift, you cant start a shift -If lost, get issued a new one with consequences -If leaving for two weeks or more, ID badge must be returned to program office -When exiting program, badge must be returned. Requirements throughout the program: - Answer- -CPR renewed every two years -TB renewed annually -Influenza vaccination seasonally What is a department specific training? - Answer- It is a training given prior to starting a new rotation. It is Mandatory!! Dates and times will be sent through email with dept assignments. When does shift availability open? - Answer- Able to see on the 1st of the month When are confirmed shifts available? - Answer- On the 15th of the month. Till when can you reschedule/drop/add shifts? - Answer- Until the end of the month. What time is considered a rescheduled shift? - Answer- More than 48 hours before shift begins What time is considered an excused missed shift? - Answer- Less than 48 hours before a shift What time is considered an unexcused missed shift? - Answer- After a shift begins How many rescheduled, excused missed, and unexcused missed shifts can you have per rotation? - Answer- 3 rescheduled shifts, 2 excused missed shifts, and zero unexcused missed shifts allowed per rotation. Code of Conduct pt.2: - Answer- -No breaks during a four hour shift but a 30 min break is permitted when doing two shifts in a row. -Scholars should make themselves useful: walk around the floor and ask patients and staff if they can be of any help. When should a competency checklist be filled out and where can it be found? When are they due? - Answer- -Must fill out a competency checklist every rotation, scan it, and then upload it to Core ELMS. -It can be found in the dept binder next to the time sheet. Once filled out with a registered nurse, place it in the front pocket of the binder. -They are due at the end of week 2 of rotations How many mandatory meetings are there during each rotation? And what happens here? - Answer- There are two mandatory meetings during a rotation. Generally on Saturdays or Sundays. Discuss important info and updates, award recipients are announced. What do you do if you can't make it to the mandatory meeting? - Answer- Email the department coordinator at least 48 hours before. What are the five corners of U.S. Healthcare? - Answer- Providers, payers, Regulators, Consumers, and Community SDOH (Social Determinants of Health). What is a provider? - Answer- Hospital, clinics, long-term care, home health, and physician(independent or group) What are the three types of Payers? - Answer- 1. Government: Medicare (55.5 million in 2015) and Medicaid (58.5 million in 2015 and is based on income). 2. Private: Health maintenance organizations (HMO) and preferred provider organizations (PPO). 3. Uninsured: 47 million Americans with no health insurance and must pay out of pocket. What are the two types of Regulators? - Answer- 1. Policy: government agencies (CMS), volunteer organizations (AMA) 2. Compliance: Accrediting Agencies (The Joint Commission), Government Agencies (NCQA) What are the two types of consumers? - Answer- 1. Patient Services: outpatient, inpatient, ambulatory, preventative care. 2. Goods: Education, screening, public health, medication. What is the definition of Community (SDOH)? - Answer- SDOH (stands for Social Determinants of Health) it includes: education, screening, public health, food, transportation, medication. What is health care reform? - Answer- Patient Protection and Affordable Care Act (Obamacare) (ACA). Signed into law on March 23 2010, for people up to age 26. What are the key elements to the ACA? - Answer- -Affordable health care coverage for everyone -Expand public programs -Improve quality and efficiency of Health care -Prevention of chronic disease and improve public health -Healthcare workforce What is the difference between today's healthcare and what we want for the future? - Answer- Today's healthcare focuses most of the funding towards healing already sick people and less of the money on ways to prevent sickness before it happens. Future healthcare wants to focus the money on preventing illnesses from happening so that they don't need most of the money to remove the illness that has been caused from poor health. Who are the final decision makers in patient care? - Answer- The patient What is the definition of teamwork? - Answer- The ability to work towards a common vision and the ability to direct individuals accomplishments toward organizational objective. Are days working with patient once in a lifetime experiences or day-to-day experiences? - Answer- Day-to-day experiences What is the definition of Scope of Practice? - Answer- Duties or services that a particular health care practitioner is authorized to perform What is the allowed scope of practice for health scholars? - Answer- -Assist nurse in transport, re-positioning, or toileting tasks. -Assist unit secretary with paperwork, telephones, or call lights -Assist hospital staff and doctors as reque