Unit 4 - Applied Commercial and Quality Principles in Engineering
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Unit 4 - Applied Commercial and Quality Principles in Engineering
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BTEC National Engineering
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Unit 4 - Applied Commercial and Quality Principles in Engineering
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BTEC Assignment Brief
Pearson BTEC Level 3 National Foundation Diploma in
Qualification Engineering
Unit number and title Unit 4: Applied Commercial and Quality Principles in
Engineering
Learning aim(s) (For NQF C: Explore how engineering organisations use quality
only) systems and value management to create value
Assignment title Quality Systems and Value Management
Joanne Pollitt Wright
Assessor
Issue date
Hand in deadline
You are working as a final year apprentice in a small
engineering company. Your supervisor is pleased with the
work that you have done so far to investigate the ways in
which your company could gain a competitive advantage
over other organisations, and your application of activity-
based costing.
Vocational Scenario or Your supervisor has now asked you to investigate quality
Context management systems and how these can be used to give
your engineering organisation a competitive advantage over
your rivals. Once you have done this, your supervisor would
like you to carry out a value analysis exercise for a product
or service so that you can identify areas where the value of
the outputs could be increased.
You are going to investigate how an engineering organisation
can use quality management systems and value
management processes to improve the value of the products
or services that they manufacture or provide. You will also
investigate international quality standards and the various
quality systems that are used by engineering organisations
to improve the quality of their outputs.
Task 1 To do this:
Your tutor will provide you with a case study with background
information for an engineering organisation that either
produces a product or provides an engineering service. You
should use this as a starting point from which to carry out
your own research.
You should then investigate and report on:
, • the quality standards that engineering organisations use to
demonstrate that they have quality management systems in
place. You should include information about both the
ISO9000 and ISO14000 families of standards in your report.
• how an engineering organisation can apply quality
assurance systems. To do this, you should investigate the
implications of implementing Total Quality Management,
including the PDCA cycle, for an engineering organisation.
• the reasons why an engineering organisation would want
to apply a quality system; this should include reference to
the fundamental purposes of implementing a quality system.
• how engineering organisations make use of quality control
systems, and the activities employed to check the quality of
a product or service; you should include information about
inspection, sampling, testing, condition monitoring, planned
maintenance and some of the other tools employed within a
quality system, as well as the benefits of employing a 'right
first time' philosophy.
• the principles and purpose of value management and its
tools, including the impact of efficiencies on engineering
activities.
• how quality management systems and value management
can be used to give an engineering organisation a
competitive advantage.
Having completed your research, you are now going to carry
out a value analysis exercise for an engineering activity. You
will use your results from this activity to identify which
aspects of the activity can be improved to increase the
profitability and efficiency of the process being investigated.
You should also suggest methods to improve the activity,
identifying those aspects that will offer the greatest benefit
to the organisation.
To do this:
Your tutor has already provided you with a case study with
information for an engineering activity, such as the
manufacturing of a product or the carrying out of a service.
You should use this as the basis from which you carry out
your value analysis exercise.
You should then:
● investigate and record the reasons for poor value for
your given product or service; this could include aspects
, such as a lack of innovation within the organisation or
factors such as poor communication.
● use your investigation as a starting point to complete and
record a value analysis exercise for your given
engineering product or service. Your value analysis
should be divided into five distinct sections: information
phase; analysis phase; creative phase; evaluation
phase; and development and reporting phase.
● include information about the key issues relating to the
engineering activity, including costings for the processes
that make up the activity. You should determine which
processes add value, and which are non-value-added
processes.
● evaluate the outcomes of your value analysis exercise to
suggest and prioritise possible improvements for your
given engineering activity and its processes.
● evaluate your findings from the quality
management/standards report and the value analysis
exercise to identify which areas can increase the
profitability and efficiency of the process being
investigated. In doing this, you should suggest methods
to improve the activity, and identify those aspects that
will offer the greatest benefit to the organisation, using
evidence to back up your suggestions.
Checklist of evidence A report that includes:
required a) research exploring the quality management systems and
value management processes used by engineering
organisations; and
b) an applied value analysis exercise to determine if further
value can be created from a given engineering product or
service, and an evaluation of findings based around the
principles of value management and quality systems.
Criteria covered by this task:
Unit/Criteria
To achieve the criteria, you must show that you are able to:
reference
4/C.D3 Evaluate the outcome of a value management exercise for a given
engineering activity and make recommendations which include the use
of quality systems to implement efficiencies to the engineering activity
4/C.M3 Analyse the purpose of different quality management systems and value
management used by engineering organisations
Complete accurately a value analysis exercise on a given engineering
4/C.M4
process
3
BTEC Assignment Brief v1.0
BTEC Internal Assessment QDAM January 2015
, Explain the purpose of different quality management systems and value
4/C.P5
management used by engineering organisations
4/C.P6 Complete a value analysis exercise on a given engineering process
Sources of information Books
to support you with Hoyle, D.; ISO 9000 Quality System Handbook; Routledge,
this Assignment 2009; ISBN 9781856176842;
Miles, L.; Techniques of Value Analysis and Engineering,
Miles Value Foundation, 2015, ISBN 9780070419261
Above are some examples of websites. Further
useful resources may be found at
http://qualifications.pearson.com/en/support/publishe
d-resources.html#step1HYPERLINK
"http://qualifications.pearson.com/en/support/publish
ed-resources.html#step1"
Other assessment Case study
materials attached to
this Assignment Brief
, Unit 4 Applied Commercial and Quality Principles in Engineering
Assignment 3
• The Quality Standards that engineering companies use
to prove that quality management systems are present:
In order for companies to be successful they must prove that they
abide by the international standards, when you are certified by the
ISO group that means all your products are top quality and now days
customers and consumers buy products from companies which are
ISO certified.
The most Popular ISO standard is ISO 9001 and is one of the hardest to get. ( ISO
9001 is the certification given to companies when they achieve everything set out in
the ISO sub families family one of them is ISO 9000 and it must be met to be able to
receive the ISO 9001 certification) For a company to be able to get the Iso
certification they must meet a minimum of 20 requirements set out by the
International Organization for Standardization and they also are
required to follow the newest version of those standards. Some of
these requirements are:
❖ Management Responsibility: The higher management must
give equal responsibilities to all employees and it must be
documented to prove that they got credit for that job in case
there is a legal action or argument about unfair pay or work
completed.
❖ Quality Systems: The company must have a system in place
which assures/ demonstrates that the requirements of the
consumers will be fulfilled, such as 24/7 customer service to
solve any issues present with the products.
❖ Product Traceability: Another very important requirement of
ISO9001 is that all the components that were manufactured can
be easily traced in case there is an accident so the issues which
lead to the accident can be identified and prevented
in the future. The company must keep the
paperwork for the lifespan of the product with the
names of the people who manufactured and at what
stage of the process they worked at and what their
role was.
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