CSM Exam Questions and complete solutions

CSM Exam Questions and complete solutions 1. Which of the following functions can be completed when using a Field Service Management Application on a mobile device offline? (Choose three) 2. ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details? 3. How do you change a field on the case form for a case created through Community? - updating record producer is possible 4. Which of the following represent characteristics of customization? (Choose three) 5. What are the features of Customer Service Management? (Choose four) 6. Which are the key self-service functions of the Customer Support Portal? (Choose three) 7. The Customer Support Portal default configuration provides the following channels to interact with customers. (Choose two) - don't click Virtual Agent (this needs turning on) 8. Partner admin contacts have access to the data of which of the following? 9. Which of the following are channels? (Choose two) 10. Which of the following is considered an asset to both the Service Provider and the Customer? 11. Which of the following are units for entitlements? (Choose two) 12. Which of the following are considered external roles?