NALP Practice Test Questions | 61 Questions and Answers(A+ Solution guide)
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Course
NALP CERTIFICATION
Institution
NALP CERTIFICATION
The implementation and use of a resident portal can increase the effectiveness of the staffs:
A. Adherence to fair housing laws.
B. Lead response time and closing rates.
C. Communication with the apartment community.
D. Social media use and relationship marketing efforts. - C. Communication wit...
NALP Practice Test Questions
The implementation and use of a resident portal can increase the effectiveness of the staffs:
A. Adherence to fair housing laws.
B. Lead response time and closing rates.
C. Communication with the apartment community.
D. Social media use and relationship marketing efforts. - ✔✔C. Communication with the apartment
community.
A sales strategy and presentation with which focus is MOST likely to increase a leasing professional's
effectiveness.
A.Online presence
B.Emotional Appeal
C.Financial promotions
D.Fair housing compliance - ✔✔B. Emotional Appeal
What are the physical changes made to an apartment home or common area yo protect the fair housing
rights of persons with disabilities?
A. Accommodations
B. Considerations
C. Modifications
D. Regulations - ✔✔C. Modifications
Who is responsible for the accuracy of data collected on a resident application?
A. Applicant
B. Family Status
C. Rental history
D. Employment Status - ✔✔A. Applicant
, Residential properties are permitted to use which screening criteria to discriminate legally?
A. Handicap
B. Family Status
C. Rental History
D. Employment status - ✔✔C. Rental History
Which term BEST describes a situation in which a leasing professional takes prospects through the
community in a pre-planned or personalized manner to show off the office, amenities, common areas,
and/or model homes?
A. Tour route
B. Relationship ale
C. Branding promotion
D. External assessment - ✔✔A. Tour route
Which technique is MOST appropriate for limiting distractions while on the telephone with a prospective
resident?
A. Use multi-tasking techniques that allow for increased performance.
B. Position the desk chair to face the wall rather than nearby co-workers.
C. Request that the prospective resident call back at an appointed time.
D. Prohibit other residents from entering the office by locking the door. - ✔✔B. Position the desk chair to
face the wall rather than nearby co-workers.
When a resident reports an unpleasant incident on the community's property, what is the FIRST action
the leasing professional should take?
A. Express concern and/or sympathy for the resident.
B. Investigate the incident and those involved.
C. Ask the community manager to intervene.
D. Explain to the resident that he/she should stay calm. - ✔✔A. Express concern and/or sympathy for the
resident.
Which method is BEST for maintaining an effective and reliable maintenance team?
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