ServiceNow Fundamentals (with Complete Solutions)

What are the now platform interfaces? correct answers (1) Now Platform User Interface (2) Now Mobile App (3) ServiceNow Classic Mobile App (4) Service Portal Now Platform correct answers The primary way to interact with the applications and information in a ServiceNow instance. Service Portal correct answers Provides a user-friendly self-service experience by providing access to specific features using widgets. Now Mobile App correct answers Enables employees to submit incidents and requests, manage tasks, and access company resources from anywhere. ServiceNow Architecture correct answers ServiceNow utilized an advanced, multi-instance, single-tenant architecture as the default offering for customers, meaning an instance features an individually isolated database containing data, applications, and customizations. ServiceNow multi-instance architecture advantages correct answers (1) The multi-instance architecture allows ServiceNow to perform actions on individual customer instances such as performing an upgrade, on a schedule that fits the compliance requirements and needs of your enterprise. (2) Data is truly isolated in their own databases, making hardware and software maintenance on these unique customer instances far easier to perform and issues can be resolved on a customer-by-customer basis. Each customer organization receives how many instance? correct answers Two instances of ServiceNow: production and sub-production. They have the ability to obtain additional sub-production instances to be used for User Acceptance Testing (UAT), Review, Development, or Quality Assurance (QA). What is the ServiceNow Instance? correct answers (1) Independent, changeable, and highly configurable. It's cool because if you can dream it, you can do it! (2) Not shared with other ServiceNow customers (single-tenant). It's cool because your data isn't mingled in the same database as another organization's data. (3) Each instance has applications. It's cool because you choose which products you want to purchase so you don't have the overhead of the entire suite. (4) Each instance has customer data that can be exchanged between instances. It's cool because it's easy to migrate data from dev to QA to test to stage to production. (5) Upgrades are made on individual instances. It's cool because upgrade a non-production instance to complete testing before upgrading production. How are users authenticated? correct answers (1) Local database (2) Multi-provider Single Sign-on