What are the human factors that inhibit learning (defense mechanisms): - ANSWER-Repression -
Intentionally putting bad or painful memories away to be dealt with later or never again.
Denial - A refusal to accept reality because it is too threatening.
Compensation - Attempting to disguise their presence of a weak or undesirable quality by emphasizing a
more positive one.
Projection - Relegate their shortcomings on someone or something else.
Rationalization - Justifying actions that otherwise would be unacceptable. (substitution of excuses for
reasons).
Reaction Formation - Faking belief opposite to the true belief because the true belief causes anxiety.
, Fantasy - Engaging in daydreaming about how things should be rather than doing anything about how
things are.
Displacement - An unconscious shift of emotion, affect, or desire from the original object to a more
acceptable, less threatening substitute.
Barriers to effective communication (COIL): - ANSWER-Lack of Common Experience
Confusion between the symbol and the symbolized object
Interference or Distractions
Overuse of abstractions
3 basic elements of communication: - ANSWER-Source
Symbols
Receiver
Training Delivery Methods: - ANSWER-Lecture Method
Discussion Method
Guided Discussion Method
Computer Based Learning
Problem Based (Case Study and Scenario Based)
Case Study
Scenario Based
Theories of forgetting: - ANSWER-Retrieval failure
Fading
Interference
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