C429 Healthcare Operations Management Correct 100%

improve employee performance through observation and feedback e.g. hospital is opening soon and conducting drills. CNO observes that the last several drills have slow response times for some units. - ANSWERSManager participation with Debriefing Meeting with employees to understand their concerns - ANSWERSpromote a sense of teamwork among employees. e.g. hospital is opening soon. CNO learns that several employees are getting into arguments. Asking employees to work together - ANSWERSresolve department issues like too much overtime e.g. a CNO has a goal to reduce overtime use by 60% but there are several open positions and others are requesting time off. Shadowing - ANSWERSon-the-job observation. improves functionality through reducing inter-professional rivalries. e.g. CNO is concerned with lack of coordination between VAS (voluntary ambulance services) and the emergency department. shadow each other for understanding. e.g. a physician wants to be prepared to apply for the CMO position. shadow incumbent CMO Soft skills - ANSWERSthe ability to motivate, to inspire trust, to communicate with others.