office administration final| 295 Questions | With Complete Solutions

Being at your duty station and ready to work at the beginning of your shift is an example of correct answer: punctuality One of the effects of good time management is correct answer: eliminating the stress of work overload Which of the following is not an example of a hard skill? correct answer: Being honest The need for ____ occurs when a physician's schedule changes to include evening and weekend hours. correct answer: flexibility Which of the following is not considered part of team dynamics? correct answer: Taking credit for individual successes A medical assistant who completes all work and documents all of the day's activities before leaving for the day is demonstrating ____. correct answer: professionalism When a patient with the flu describes how he/she has been unable to sleep, the empathic medical assistant responds with correct answer: "I know how the flu can disrupt sleep." An example of a behavior that reflects integrity in a medical assistant is ____. correct answer: being honest Which of the following is not one of the stages that lead to burnout? correct answer: Boredom phase Tracy works in the billing and coding department of a busy outpatient clinic. She receives a phone call from an irate patient who claims he was overcharged by $246.73 for a recent procedure. Tracy could not immediately find the patient's record, so she followed the problem-solving steps and implemented what she considered to be the best solution: tell the patient that she would look into it and call the patient back. The patient becomes even angrier, saying that he "will not stand for being put off like that." What should Tracy do now? correct answer: Repeat the steps of the problem-solving process to find another solution. Which of the following is not a potential effect of ongoing stress? correct answer: Elevated resistance to colds Continuing inspite of difficulties, being determined, and overcoming obstacles are characteristics of a person who is ___ correct answer: persistent Kendra is having a busy morning. The phone is ringing almost constantly, and several patients have approached the reception window with questions. Kendra answers the phone, determines that the patient who is calling does not have an emergency, and asks if she can call him back. She then deals with the patients who have questions. Within 30 minutes, Kendra telephones the patient who called earlier. By returning the telephone call in a timely manner, Kendra is exhibiting which professional behavior? correct answer: Integrity your work ethic is the result of your ___ correct answer: professional behaviors Your first impression on your patients, coworkers, and physicians is your ____. correct answer: appearance Zeke is a medical assistant at Bedford Clinic. His primary job responsibility is working with Dr. Garcia, but Dr. Garcia is currently on vacation, so Zeke's duties are light today. He notices that the two medical assistants in the reception area are swamped with work, so he offers to lend a hand. Zeke is exhibiting the professional behavior of ____. correct answer: teamwork Mr. Ringsmuth is agitated and is talking loudly at the front desk because his appointment time has passed. The receptionist has had no success in calming him down and asks you to intervene. You apologize to Mr. Ringsmuth for the delay and quietly explain that the doctor had an emergency call and is running