CPOC - Self-Study Course Practice Management| 59 QUESTIONS AND A SWERS

CPOC - Self-Study Course Practice Management| 59 QUESTIONS AND A SWERS Can a Paraoptometric diagnose glaucoma? - No Can a Paraoptometric assist the optometrist? - Yes Can a Paraoptometric supervise the office staff? - Yes Can a Paraoptometric prescribe eyeglasses? - No Can a Paraoptometric test the visual acuity of a patient? - Yes Can a Paraoptometric order office supplies? - Yes Can a Paraoptometric prescribe eyedrops? - No Can a Paraoptometric collect and record patient data? - Yes The government agency that protects the privacy of patients is known as: - HIPAA "To keep the visual welfare of the patient uppermost at all times" is a statement from the American Optometric Association's _____ __ _____. - Code of Ethics List the four elements of telephone courtesy: - Politeness; kindness; consideration; respect for others When taking a call from a patient for the optometrist, which of the following should be attached to the message? - The patient record When a "shopper" calls _______. - Think of the caller as a potential patient When scheduling an appointment _____ and _____. - offer two different appointment times; and tell a new patient to arrive early to complete paperwork Loss of vision, severe pain in the eye, and flashing lights are complaints that should be handled as: - an emergency visit Determining the priority of the patient's complaints is called _____. - Triage Use of a letter, card, e-mail, or phone call to notify a patient of a need to schedule an appointment is called _____. - Recall The simplest and most widely used method of filing is: - Alphabetical What is the reason for close monitoring when ordering solutions and drugs? - If you order too many, they may expire before use The office electric bill is an example of accounts ______. - Payable The money owed to the doctor from a patient after the insurance has paid is known as accounts _____. - Receivable Money used mostly for postage due and small amounts of office supplies is known as: - Petty cash The best time to discuss payment policies with a patient is: - at the time of the first exam Explain the difference between vision care and medical insurance coverage. - Vision care should be billed for routine eye exams, refractions, and glasses. Medical insurance should be billed if the patient has a medical diagnosis, such as glaucoma, cataracts, or an eye injury A letter sent to another heal