Test Bank For Communication Matters 2nd Edition By Kory Floyd
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Course
Communication Matters - Test Bank
Institution
Communication Matters - Test Bank
Chapter 3
Learning Objectives
• Explain perception.
• Describe and give examples of how selection, organization, and interpretation occur during perception.
• Explain the reasons we commit perceptual errors.
• Examine various behaviors and explain how one might attribute each to lo...
, Appendix Workplace Communication and Interviewing
Appendix
Learning Objectives
Summarize and identify examples of internal workplace communication.
Describe external audiences with whom employees communicate.
Identify examples of workplace culture.
Define the challenges globalization poses to workplace communication.
Delineate the challenges of communication technology in the workplace.
Explain work/life conflict.
Enumerate strategies for improving your adaptability to workplace diversity.
Define “interview” and identify the types of interviews.
Articulate strategies for landing a job interview.
Describe strategies to succeed in a job interview.
Questions
1. Much of workplace communication is __________, consisting of the messages
people within the workplace convey to each other.
a. external
b. upward
c. downward
d. internal
Answer: d
Type of question: Knowledge
Page: 386
2. Which of the following is NOT a type of formal communication?
a. Upward
b. Lateral
c. Equivocal
d. Downward
Answer: c
Type of question: Analysis
Page: 386-87
3. Becky is the communication director for a major public relations company. She
served on the committee that drafted the company’s mission statement and helps
the upper-level managers edit memos and official announcements. Becky also
writes the company newsletter that is distributed once a month. Based on these
examples, Becky’s job seems to involve which kind of communication?
a. Formal
Floyd: Communication Matters, 2e TB- Appendix | 1
, Appendix Workplace Communication and Interviewing
b. Informal
c. Downward
d. Upward
Answer: a
Type of question: Analysis
Page: 386
4. What type of formal communication includes communication with co-workers
and anyone else whose level of power is similar to yours?
a. Equivocal
b. Lateral
c. Collegial
d. Workplace
Answer: b
Type of question: Comprehension
Page: 387
5. Which of the following describes the type of communication that is not
sanctioned by an employer but arises from the social interactions of its members?
a. Informal
b. Casual
c. Downward
d. Lateral
Answer: a
Type of question: Comprehension
Page: 387
6. Which of the following statements is NOT true about a grapevine in the
workplace?
a. Grapevines use multiple communication channels.
b. Communication along the grapevine is usually inaccurate.
c. People rely heavily on the grapevine during a crisis.
d. People using the grapevine in the workplace see informal messages taking an
unpredictable path.
Answer: b
Type of question: Analysis
Page: 387
7. Sergei works for a shipping company that has been heavily affected by the
economic downturn. When a local newspaper reports that the company will start
Floyd: Communication Matters, 2e TB- Appendix | 2
, Appendix Workplace Communication and Interviewing
laying off employees, Sergei spends much of his lunch break speculating with his
co-workers about who might be affected. He is eager to hear what others think,
but also to offer his own opinions, as well as what he has heard. Sergei’s use of
communication most likely reflects which idea?
a. Communication along the grapevine can be remarkably accurate.
b. People use the grapevine in unpredictable ways.
c. People rely heavily on the grapevine during a crisis.
d. Grapevines use multiple communication channels.
Answer: c
Type of question: Evaluation
Page: 387
8. When used effectively, _______________ communication can enhance
reputation, productivity, community support, and economic success.
a. formal
b. informal
c. internal
d. external
Answer: d
Type of question: Comprehension
Page: 387
9. Which of the following is NOT usually an intended audience for a company’s
external communication?
a. Potential personnel
b. Lawmakers
c. Competitors
d. Stockholders
Answer: c
Type of question: Analysis
Page: 387-88
10. Angie works for a local nonprofit organization, which is in desperate need of
volunteers. Angie places several radio and Internet ads promoting the advantages
of helping the less fortunate. Which audience is Angie targeting with her external
communication?
a. The media
b. The general public
c. Consumers
d. Potential personnel
Floyd: Communication Matters, 2e TB- Appendix | 3
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