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Human Relations 6th Edition By Lowell - Test Bank
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Test Bank For Human Relations 6th Edition By Lowell
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, Chapter 01 Human Relations: A Background1. The skill or ability to work effectively through and with other people is known as human relations.
TRUE
Learning Objective: 01-01 Define human relations.
2. An average performer at a workplace with good human relations skills often appears better to others than other
average performers.
TRUE
Learning Objective: 01-01 Define human relations.
3. Poor human relations skills can make an otherwise able person seem like a poor performer.
TRUE
Learning Objective: 01-02 Explain the importance of human relations in business.
4. The two sets of behaviors now considered the most important for new job applicants are communication skills
and human relations abilities.
TRUE
Learning Objective: 01-02 Explain the importance of human relations in business.
5. The ability to work with people is not an essential skill in e-commerce as there is no face-to-face interaction with
the customers.
FALSE
Learning Objective: 01-02 Explain the importance of human relations in business.
6. Small businesses feel pressure to meet the high international standards of the foreign market, and of the huge
multinational companies that dominate the economy.
TRUE
Learning Objective: 01-03 Discuss the challenges of human relations as these factors affect success in business.
Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written
consent of McGraw-Hill Education.
,7. Generation Y is characterized by middle-aged adults who find themselves pressed for time and finances to
support their own children along with their aging parents and parents-in-law.
FALSE
Learning Objective: 01-03 Discuss the challenges of human relations as these factors affect success in business.
8. Human relations depends significantly on ordinary good sense and judgment.
FALSE
Learning Objective: 01-04 Identify what the study of human relations does not include.
9. In the workplace, the key to top performance and high-quality work is healthy self-esteem.
TRUE
Learning Objective: 01-05 Describe the areas of emphasis for human relations in today's workplace.
10. Without trust, mutual respect is meaningless.
TRUE
Learning Objective: 01-05 Describe the areas of emphasis for human relations in today's workplace.
11. If your self-esteem is too fragile, you will have little energy left for cultivating mutual respect.
TRUE
Learning Objective: 01-05 Describe the areas of emphasis for human relations in today's workplace.
12. Self-disclosure is the knowledge of how you are being perceived by others.
FALSE
Learning Objective: 01-05 Describe the areas of emphasis for human relations in today's workplace.
13. Self-awareness allows individuals to know what in their own behavior is being perceived as real by other people.
TRUE
Learning Objective: 01-05 Describe the areas of emphasis for human relations in today's workplace.
14. Self-disclosure promotes genuineness and closeness in your relationships with other people.
TRUE
Learning Objective: 01-05 Describe the areas of emphasis for human relations in today's workplace.
Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written
consent of McGraw-Hill Education.
, 15. Listening level in communication is less important than the ability to express ideas and concepts precisely.
FALSE
Learning Objective: 01-05 Describe the areas of emphasis for human relations in today's workplace.
16. Group dynamics is defined as the positive consideration or regard that two people have for each other.
FALSE
Learning Objective: 01-05 Describe the areas of emphasis for human relations in today's workplace.
17. "The Philosophy of Manufacturers," written by Andrew Ure, suggested that workers should have medical help,
good ventilation, and even sick leave.
TRUE
Learning Objective: 01-06 Discuss a short history of the study of human relations.
18. According to Max Weber, human relations problems are caused by favoritism, nepotism, and other unfair
practices.
TRUE
Learning Objective: 01-06 Discuss a short history of the study of human relations.
19. Max Weber is known as the pioneer of scientific management.
FALSE
Learning Objective: 01-06 Discuss a short history of the study of human relations.
20. Frederick Taylor's scientific management approach contained two major features: careful hiring and in-depth
training.
TRUE
Learning Objective: 01-06 Discuss a short history of the study of human relations.
21. Frederick Taylor is universally criticized as someone who cared more about the needs of workers than about
production.
FALSE
Learning Objective: 01-06 Discuss a short history of the study of human relations.
22. One of Taylor's best-known victories was the discoveries based on the Hawthorne Studies.
FALSE
Learning Objective: 01-06 Discuss a short history of the study of human relations.
Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written
consent of McGraw-Hill Education.
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