2023 Summary ALL Lectures and Tutorials - Consulting Methods (6013B0526Y)
29 views 1 purchase
Course
Consulting Methods (6011P0209Y)
Institution
Universiteit Van Amsterdam (UvA)
This document is a summary of all tutorials and lectures for the 2023 course Consulting Methods (6013B0526Y), part of the minor Business Administration: Managing Strategy and Marketing, at the University of Amsterdam
Tutorial session notes 2
Tutorial 1 2
Tutorial 2 2
Tutorial 3 3
Lecture notes 3
Berns Hendriksen - Introduction 3
Jane Shaw - Consulting Skills 5
Erik Schut - Client for life and account management 7
Erik Lind Olsen - Introduction to consulting 8
Jack de Raad - Consulting in Crisis Management 9
Charbel Moussa - High performing teams 11
Richard Wagenmakers, Ton van Dijk - The future of consulting 14
, Tutorial session notes
Tutorial 1
What does an excellent team look like
Who’s in the team
- Facilitator (process)
- Experts (content)
- Client (final decision)
Stick to your role, trust the process
Six lookings model
- Look upwards = managing your sponsor in order to achieve organisational
commitment
- Look backwards = monitoring progress with appropriate systems
- Looking inwards = managing yourself by reviewing your performance to ensure that
your team leadership is a positive contribution to the project
- Looking outwards = managing the client, end users and external stakeholders
(including suppliers and subcontractors) to ensure that the project meets their
expectations
- Looking forwards = planning in order to ensure the team sets realistic targets and
obtains appropriate resources to achieve those targets
- Looking downwards = managing the team in order to maximise their performance
both as individuals and collectively. Managing the visible and invisible, across
disciplines, departments, countries, and cultures
Defining the problem (PSTB)
1. Problem statement is a simple “How do I…”
2. Idea generation is a rapid brainstorming activity
3. Idea selection
4. Benefits & concerns
5. Critical concerns eliminate an idea → go back to point 1
6. Action planning take ownership
Checklist contract engagement
- The boundaries of your analysis
- Objectives of the project → defining the problem (PSTB)
- The kind of information you seek
- The product you will deliver (ex. report, presentation)
- What support and involvement you need from the client
- Time schedule
- Confidentiality
- Feedback and evaluation
Tutorial 2
RACI Matrix
- RACI matrix = a method used to assign and display responsibilities of individuals or
jobs in a task in the organisation
- Responsible → who is responsible for carrying out the entrusted task
- Accountable → who is responsible for the whole task and who is responsible
for what is done (approver)
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller evavanwingerde. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.79. You're not tied to anything after your purchase.
