Exam (elaborations)
ACI test|50 Questions and Answers A+ Graded
- Course
- Institution
ACI test|50 Questions and Answers A+ Graded
[Show more]
Seller
Follow
Victorious23
Reviews received
Content preview
ACI test|50 Questions and Answers A+Graded
What is defined as "perceived benefits, usefulness and importance of
something"? - -Value
-Which is a focus of the "suppliers and partners" dimension? - -Relationships
with providers
-Which describes the principle "start where you are"? - -Conducting a
review of existing service management practices and deciding what to keep
and what to discard
-Which of the following is true of a value chain? - -converts inputs into
outputs
-Which value chain activity includes the introduction of new or changed
services? - -Design and Transition
-Which value chain activity provides information about service
improvements to all value chain activities? - -Improve
-What is the utility of a service? - -Service functionality
-Which describes outputs? - -Tangible or intangible deliverables
-Which guiding principle recommends an investigation of existing
capabilities before starting a practice over? - -Start where you are
-Which describes the "focus on value" principle? - -Investigating why the
customers uses the services and how the service helps them meet their
goals
-Which is NOT one of the "optimization" steps in "optimize and automate?" -
-Customer preparation
-Which service management dimension is focused on third parties and how
they are managed? - -Partners and suppliers
-Which value chain activity includes communications with customers and
users? - -Engage
-Which describes products? - -Configuration of an organizations resources
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Victorious23. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
76449 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now