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Rise up chapter 2
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Exam of 2 pages for the course Rise up chapter 2 at Rise up chapter 2 (Rise up chapter 2)
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Rise up chapter 2When working on a ladder, what should you avoid to prevent falling - -Using
the top of the ladder as a step
-Measurement of how happy a customer is with shopping experience with
the retailer - -customer satisfaction
-which of the following key performance indicators can be used to measure
whether all employees in the company are reaching their goals - -number of
sales per employee
-# of units in each transaction - -units per transaction
-When you have key information about a company's products and services
and use it to help customers understand how these products and services
meet their needs - -product knowledge
-In customer service process it is important to meet the customer within - -
whenever you see them
-Unique way employees interact with each other and their customers and
the personality of the company - -company culture
-After purchasing a new car a customer is satisfied with service received
from sales person. Which phase of customer life cycle does this example
represent - -Phase 4 - the customer likes or doesn't like their customer
experience
-Retailers use technology in stores and online to - -make tasks easier and
faster to complete for employees and customers
-when planning for inventory a company's goal is to have - -supply equal
demand
-What can decrease customer satisfaction - -long wait at checkout
-Companies measure whether they are reaching sales goals by using KPIs -
-Key performance indicators
-which does not cause inventory shrinkage - -products the retailer forgot to
order
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