Burr’s Bakery Activity 2 (Unit 6 May resit)

Burr’s Bakery Chain of bakeries, wide selection of bagels. Well known and popular, go to lunch stop for local people. Founded by Owen Burr, no previous managing experience. The first shop in Chester, consisted of three trainees and seven experienced members Aims- Provide good quality products, improve net profit and expand the business. Number of Staff Leaving 0 5 10 32 Total workforce Wastage (poor quality) 8% 10% 16% 24% Customer Satisfaction Rating 95% 90% 82% 68% Labour turnover, wastage and customer satisfaction at Burr’s Bakery Functions of leaders Leading by example- not being visible to the workplace does little to build integrity & credibility. · LBE helps to positively represent the corporate image and demonstrate the values of the business. Acting like role models encourages the employees to work more l