Genesys Routing/Solution Complete Questions & Solutions

Orchestration Server - ANSWER Recieves request from T Server and fetches SCXML application from Web Application Server and executes this application Universal Routing Server - ANSWER Routing engine - runs strategic target-seeking algoritms for each inbound interaction. Web Application Server - ANSWER All routing applications must be uploaded to a _______ Composer - ANSWER Graphical IDE routing application development tool which generates SCXML T-Server - ANSWER Lets Universal Routing Server (URS) and Orchestration Server (ORS) know a call has arrived and routing application needs to be executed. Stat Server - ANSWER Tracks the real-time status of the contact center objects. Script Object - ANSWER What type of object is created in Configuration Server when you save a strategy from Interaction Routing Designer? Blocks - ANSWER ________are the fundamental elements of a routing strategy. Configuration Server - ANSWER Which component is responsible for providing the routing strategy to URS? Message Server - ANSWER Which server application provides the link for strategy monitoring between Interaction Routing Designer and Univeersal Routing Server? *.rbn file locally or in a DB - ANSWER Where are the graphical versions of a routing strategy stored? EventRouteUsed - ANSWER An interaction has been routed as requested EventRinging - ANSWER An interaction has arrived at an agent's extension EventRouteRequest - ANSWER An interaction has been placed on a routing point specified by This DN, and is waiting for a routing instructions. EventAttachedDataChanged - ANSWER Business data is associated with an interaction EventTreatmentApplied - ANSWER The message when a treatment has been succesfully started for an interaction