APM PMQ - Running and managing a project Exam

APM PMQ - Running and managing a project Exam Define an issue - ️️ A formal issue occurs when the tolerances of delegated work are predicted to be exceeded or have been exceeded. This triggers the escalation of the issue from one level of management to the next in order to seek a solution. What is the issue management process? - ️️ *IEMR* *Identify:* Identify right issues, discriminate from minor concerns, put in issue log. *Escalate:* PM escalates to owner, owner accountable. *Monitor:* Ongoing monitoring to ensure resolution actions impactful. *Resolve*: If owner doesn't resolve, PM must escalate to sponsor/programme manager. Update as resolved in log once approp. action taken. Define tolerance - ️️ A permissable variation in performance parameters. What might an issue log include? (Name five) - ️️ Description of the issue. Date issue was raised Who identified it Issue owner Present status Unique identifier Impact of issue on Project objectives Possible resolution Date of closure