HCA EXAM QUESTIONS AND 100% CORRECT ANSWERS. Who should you call in case of abuse? Answer -DSHS 1 -866-END -HARM, 911, APS, ALTC, DDA, CPS, and case manager What are some rights for consumers? Answer -Right to be free from abuse, to make choices, to privacy, and confidentiality What are the steps of the problem -solving process? Answer -Explain, offer alternatives, report and document What reasons should you call 911? Answer -Bloods, guts and gore What are the forms of abuse? Answer -Physical, sexual, mental, neglect, abandonment, and financial exploitation. When is it mandatory to report? Answer -When signs of abuse are present When report abuse, what should you include? Answer -Name, address, age, what type of abuse, time of abuse, abuser, and personal info. What is self neglect? Answer -Refusing goods or service that improve physical and mental health, well -being, and safety Who should you report to when there is signs of self neglect? Answer -Case manager What is a restraint? Answer -A device or action that limits consumers against their will An HCAS role is... Answer -To assist in maintaining safety, independence, and dignity What is the purpose of the care team? Answer -Provides care and support the well being and needs of a consumer What is a baseline? Answer -The client's "normal" level of function How should you observe changes? Answer -Compare to baseline, make regular observations, and use your senses What is the care plan? Answer -Outlines the care team, identifies baseline, and gives activities to support comsumer. What are Activities of daily living Answer -Activities including the body What are instrumental activities of daily living? Answer -Activities that are outside of the body exp. Meal prep What are four components for good communication? Answer -Pay attention, understand, respond, and clarify What is objective reporting? Answer -Documenting facts or words exactly as you observe them What is subjective reporting? Answer -Documenting your opinion or interpretation as you observe them When there is distractions in communication, what should you do? Answer -
Understand the distraction, be respectful and use respectful body language. In what way might a client Express pain non verbally? Answer -Moaning, crying, clenching fists, or grinding teeth In what way might a client Express confusion non verbally? Answer -Give answers that dont make sense, ask the same question, using wrong name, and not remembering correct words. What are four situations where you should problem solve? Answer -A poor choice, refuse care, safety hazard concern, and asked to do something not in the care plan. What is infection control? Answer -Stopping germs from spreading and causing infection. What is a pathogen? Answer -Any germ that causes disease What are immunizations? Answer -Vaccinations or injections that protect against specific diseases. What are the main immunizations? Answer -MMR and V. Measles, mumps, rubella and varicella. What Are four ways germs come into contact with a consumer? Answer -Direct contact, indirect contact, airborne, and droplet. What can weaken a clients immune system, making them prone to infection? Answer -Poor nutrition, fatigue, dehydration, stress, disease, medication, thinning skin, and poor hygiene .
