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State Farm Independent Auto Exam 2023/2024 already graded A+
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State Farm Independent Auto Exam 2023/2024 already graded A+
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State Farm Independent Auto ExamSelect Service Program - ANSIn some market areas, repairers have been selected to participate
in State Farm's Select Service Program. The program is designed to enhance claim service,
increase efficiency, and afford customers an opportunity to select qualified repairers to inspect
and estimate vehicle damage
Paintless Dent repair - ANSPaintless Dent Repair (PDR) is an industry recognized repair
process that involves the removal of hail dents or other types of damage from metal exterior
surface panels without disturbing the vehicle's finish. In most cases, this procedure involves the
use of specialized tools to apply
pressure to the backside of the panel to remove surface imperfections. Other techniques may
be used to repair damage from the topside of the panel, depending on the size and location of
the damage.
By using either of these techniques, the technician is able to restore panel appearance
which eliminates the need for refinishing the panel's surface area. The PDR process is often
used to repair hail damage or other similar dents that occur when an outer panel strikes (or is
struck by) an object that has not compromised the finish of the panel. Since the outer finish of
the panel has not been disturbed, it eliminates the refinishing process
and may allow for repairs to be completed in a more timely and cost effective manner.
Determining Repair Costs - ANSThe prices we pay for most repair operations will be determined
from printed or electronic
collision estimating guides and repair facility survey results. However, it is not possible to
determine the cost of every repair operation from these sources. For example, when estimating
a sheet metal
or other repair operation, the labor estimate is based on judgment time. When estimating
judgment time, it should follow what is competitive in the local market to repair the vehicle in a
quality manner.
Estimats are based on - ANSEstimates written or approved by
State Farm are based on labor rates and repair costs not to exceed what is charged by a
majority of the repair market in a given area.
Contracts with repairers - ANSWe do not enter into contracts with repairers on individual repair
jobs on a fixed or "contract" repair job basis. We pay for the estimated cost of repair based on
physical damage caused as a
result of the loss.
Freight Charges - ANSSimilarly, if freight charges are submitted to State Farm for payment,
payment should normally be resisted. Freight charges are not considered as part of actual
, repair costs and are generally aligned with an expense a repairer or dealership may incur as a
result of operating the repair facility business. If a circumstance arises that may warrant
additional consideration, local management should contact their assigned Estimatics consultant.
Minimum Cost - ANSEstablishing minimum costs or authority levels can provide a realistic
measure of repair costs for items such as the number of hours allowed for a complete refinish
job, material costs, or similar items.
Publication of survey information - ANSWe will not knowingly violate that confidentiality by
publicizing individual
survey data to persons outside our organization
Claims Summary - ANSState Farm will pay claims based upon reasonable, competitive prices
for repairs necessary to
repair the vehicle in a quality manner. The policy contract and law of damages will assist us in
determining whether certain operations are payable
Non original equipment and recycled parts - ANSState Farm promises satisfaction to the vehicle
owner when new non-original equipment and/or
recycled parts are specified on an estimate that is written or approved by State Farm or a Select
Service repair facility.
The State Farm promise of satisfaction relative to non-original equipment or recycled parts does
not replace any quality or warranty provisions we require from repairers, non-original equipment,
or recycled part suppliers.
The State Farm promise of satisfaction for non-original equipment and recycled parts extends to
fit, corrosion resistance, and performance qualities
Non-OEM - ANSNon-Original Equipment Manufacturer
OEM Quality - ANSUsed, rebuilt, or reconditioned parts must be of sufficient quality relative to
the part being replaced
Certified Crash Related Non-OEM Parts - ANSsuch parts are subject to certification standards
developed by an organization approved by State Farm*:
•Bumper
components
•Lighting components
•Radiator supports/tie bars and associated mounting components
•Outer sheet metal and plastic/composite parts
The vehicle owner may request a new non-OEM crash part that is not certified. In this situation,
we should pay the claim based on the part being utilized
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