Swedish COPE Health Scholars Written Test Study Guide Questions With Correct Solutions!!
Where did COPE HS start and who is the CEO? - ANSWERStarted in Santa Monica Hospital (CA), CEO of COPE Health Solutions is Allen Miller
Where can you see shifts that you've been confirmed for? - ANSWERRotation Schedule
or Calendar
If you want to reschedule a shift, what must you do beforehand? - ANSWEREmail the dept coordinator and program manager.
What do you do if an incident happens? - ANSWERReport to the charge nurse and page the program manager at (888) 248-2914. Fill out an incident form online.
What are the programs available in COPE Health Solutions? - ANSWERJunior Health Scholars, Health Scholar, Pre-med Scholar, Intensive Scholar, Care Navigator Scholar, International Health Scholar, Licensed Nurse Scholar, and International Nurse Scholar
What is the entrance exam like? - ANSWERWritten: 100 multiple choice and T/F questions in one hour, must get at least 80%
Practical: Various Situations, respond in 15 minutes, must get at least 80%
How to exit a program: - ANSWERGraduation, Withdrawal, or Dismissal
Code of Conduct: - ANSWER-Professional at all times
-never initiate/engage in intimate relationships with patients or staff
-Never exchange personal info, phone numbers, emails, social media with patients or staff
-Always communicate with professionalism and respect to and about the patient, the site, and themselves
-Not be under the influence of drugs or alcohol
-No eating/drinking in patient care areas
-no outside work (hw)
-no cellphone use (turn off phone)
-No use of computers for personal use (even with permission)
What is a Health Scholar's Scope of Service? - ANSWER-Green: duties approved without supervision -Yellow: staff approval required; supervision not required
-Orange: Staff approval and supervision required
-Red: Restrictions
What should wear/bring for a shift? - ANSWER-Polio shirt tucked in at all times
-Long khaki pants
-ID badge
-White non-canvas closed toe shoes
-Black pen
-Belt if needed
What to know about responsibilities of and ID badge: - ANSWER-Badge will be given after passing the exam
-Badge must be clipped onto collar of shirt
-If you forget to bring it to a shift, you cant start a shift
-If lost, get issued a new one with consequences
-If leaving for two weeks or more, ID badge must be returned to program office
-When exiting program, badge must be returned.
Requirements throughout the program: - ANSWER-CPR renewed every two years
-TB renewed annually
-Influenza vaccination seasonally
What is a department specific training? - ANSWERIt is a training given prior to starting a
new rotation. It is Mandatory!! Dates and times will be sent through email with dept assignments.
When does shift availability open? - ANSWERAble to see on the 1st of the month
When are confirmed shifts available? - ANSWEROn the 15th of the month.
Till when can you reschedule/drop/add shifts? - ANSWERUntil the end of the month.
What time is considered a rescheduled shift? - ANSWERMore than 48 hours before shift begins
What time is considered an excused missed shift? - ANSWERLess than 48 hours before a shift
What time is considered an unexcused missed shift? - ANSWERAfter a shift begins
How many rescheduled, excused missed, and unexcused missed shifts can you have per rotation? - ANSWER3 rescheduled shifts, 2 excused missed shifts, and zero unexcused missed shifts allowed per rotation. Code of Conduct pt.2: - ANSWER-No breaks during a four hour shift but a 30 min break
is permitted when doing two shifts in a row.
-Scholars should make themselves useful: walk around the floor and ask patients and staff if they can be of any help.
When should a competency checklist be filled out and where can it be found? When are
they due? - ANSWER-Must fill out a competency checklist every rotation, scan it, and then upload it to Core ELMS.
-It can be found in the dept binder next to the time sheet. Once filled out with a registered nurse, place it in the front pocket of the binder.
-They are due at the end of week 2 of rotations
How many mandatory meetings are there during each rotation? And what happens here? - ANSWERThere are two mandatory meetings during a rotation. Generally on Saturdays or Sundays. Discuss important info and updates, award recipients are announced.
What do you do if you can't make it to the mandatory meeting? - ANSWEREmail the department coordinator at least 48 hours before.
What are the five corners of U.S. Healthcare? - ANSWERProviders, payers, Regulators,
Consumers, and Community SDOH (Social Determinants of Health).
What is a provider? - ANSWERHospital, clinics, long-term care, home health, and physician(independent or group)
What are the three types of Payers? - ANSWER1. Government: Medicare (55.5 million in 2015) and Medicaid (58.5 million in 2015 and is based on income).
2. Private: Health maintenance organizations (HMO) and preferred provider organizations (PPO).
3. Uninsured: 47 million Americans with no health insurance and must pay out of pocket.
What are the two types of Regulators? - ANSWER1. Policy: government agencies (CMS), volunteer organizations (AMA)
2. Compliance: Accrediting Agencies (The Joint Commission), Government Agencies (NCQA)
What are the two types of consumers? - ANSWER1. Patient Services: outpatient, inpatient, ambulatory, preventative care.
2. Goods: Education, screening, public health, medication.
What is the definition of Community (SDOH)? - ANSWERSDOH (stands for Social Determinants of Health) it includes: education, screening, public health, food, transportation, medication.
