AHLEI 3rd Managing Housekeeping Operation Exam study Guide latest updated

3rd Managing Housekeeping Operation Exam study Guide latest updated Economy hotel - Ans ️️ -are a growing segment of the lodging industry. These properties provide clean, comfortable, and inexpensive room. Mid-market hotels - Ans ️️ -appeal to the largest segment of the traveling public. It's modest but sufficient, and the staffing level is moderate but not huge. Luxury hotels - Ans ️️ -offer world-classic service providing upscale restaurants and lounges, exquisite décor, concierge service, opulent and private dining facilities. Revenue center - Ans ️️ -sells goods or services to guests and thereby generates revenue for the hotel. Example of typical hotel revenue center are the front office and food and beverage outlets. Support center - Ans ️️ -do not generate revenue directly but play a supporting role to the hotel's revenue centers. The housekeeping department is a major support center within the room division. Divisions within a hotel - Ans ️️ -The front office department is the revenue center of rooms division while other departments like housekeeping, reservations, telecommunications, and uniformed service departments are the rooms division serve as support centers for the front office. Front of the House - Ans ️️ -the functional areas of the hotel in which employees have extensive guest contact, such as food and beverage facilities and the front office. Back of the House - Ans ️️ -the functional areas of the hotel in which employees have a less or no guest contact, such as accounting, engineering and maintenance and human resources and housekeeping.