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MPTC Interviews and Interrogations Exam/65 Questions & Answers
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MPTC Interviews and InterrogationsExam/65 Questions & Answers
Rapport - --harmonious relationship in which people/groups understand each
other's feelings and communicate well
-built on mutual trust or emotional affinity
-Rapport Best Practices - -1. state interview w/personalized greeting
2. use friendly & non-accusatory conversation style
3. allow interviewee to become accustomed to officer/surroundings
4. explain interview/interrogation process up front and follow through
5. show empathy by sincerely communicating an understanding for
physical/emotional needs of interviewee
6. identify shared interests, dislikes when appropriate
7. be self-aware and flex communication style by adapting to personality of
interviewee
8. adjust or remove physical barriers b/w officer and interviewee. Minimize
external distractions
9. manage proxemics. Sit-down interviews, office should be off, set not face-
to face
10. change officers when needed
-Respect - --act of showing consideration for another person's needs or
feelings
-demonstrated using empathy, courtesy, decorum, and clarity
-Who We Are
-Respect Best Practices - -1. show empathy by communicating an
understanding for interviewee's physical/emotional needs
2. be courteous and polite, even when interviewee fails to do the same
3. explain interview/interrogation process up front and follow through
, 4. never use humiliation or sarcasm
5. do not communicate personal opinions/judgements
6. use appropriate language for age, culture, or group affiliation.
Inappropriate language can be interpreted as posing or disrespectful
-Neutrality - --being fair, impartial, and not helping either side in a conflict
-Who We Are
-Neutrality Best Practices - -1. treat people of all races, ages, cultures, and
beliefs equally
2. be patient, listen, and give all sides equal time and opportunity
3. recognize and manage biases in self and interviewee
4. avoid leading questions
5. Do Not use dominant techniques:
-accusations
-coercion
-false evidence
-close-ended Q's
-Questioning - --to gather complete and accurate info.
-helps officers demonstrate active listening, empathy, understanding, and
neutrality
-provides opportunity to watch interviewee's body language and evaluate
veracity of info. provided
-Closed-ended Questions - --restrict answers to pre-defined choices which
may limit amount of info. obtained
-Open-ended Questions - --can produce more accurate info. becuz they
allow interviewee to take control of convo and communicate freely
-helps build rapport
-Active Listening - --combo of body language, questioning, and summarizing
to show interest
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