Lenovo Warranty Service Authorization Exam (RWST016) 2024 Questions and Answers
1. Which of the following shows the list of components that
must be removed before servicing the LCD panel?: Hardware
Maintenance Manual (HMM)
2. What is electrostatic discharge?: The sudden flow of static
...
Lenovo Warranty Service Authorization Exam (RWST016) Questions and Answers 1. Which of the following shows the list of components that must be removed be fore se rvicing the LCD panel?: Hard ware Maintenance Ma nual (HMM) 2. What is elect rostatic dis charge?: The sudden fl ow of static charge from an object with a higher charge to an object with a lower charg e. 3. One k ey aspect of exceptional customer se rvice is .: In- volving the customer in the solution process 4. A technician is about to open a desktop PC to replace a video ca rd. He shuts d own the compute r, opens it, grounds himself with the ESD wrist strap, and begins to open the case. Which step did the te chnician forget to do?: Disconnect the p ower ca ble 5. What is the Boota ble Generator used for?: To create boota ble diagnostics in Wind ows and Linux. 6. How do you enter BIOS Setup?: Conti nually tap F1 du ring system boot 7. What are the t wo major dif ferent types of memo ry modules that will be found ac ross Len ovo systems?: DIMMs and SO -
DIMMs 8. Which Lenovo diagnosti c tool is best for blue screen errors, slow operatin g systems, and regular ha rdware scans?: Lenovo Vantage 9. Where is RAM installed?: Memo ry sockets on Motherboard 10. Which of the following statements are true about replacing the thermal compound on a laptop?: Spread the thermal compound until the entire sur face is c overed. 11. What does PCIe stand for?: Peripheral Component Interconnect Express 12. What can you do to ensure that you do not forget how the cables are installed be fore you se rvice a system?: Take a photo graph 13. If you don't have a field kit handy, constant ly touching which components in the chassis will give you zero potential for ESD? (select all that app ly): - Power Supply Case Bare metal on the inside of the chassis 14. Lenovo diagnostic tools are available as a or a d own- loada ble pa ckage.: Boota ble
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