CRSP - MS Questions And Answers Rated A+ New Update Assured Satisfaction

What are the 11 accident theories? - Multiple causation and total loss (iceberg - Berg Germain)Heinrich's Pyramid Model Herbert Heinrich's Domino Model Frank Bird's Original Domino Model Bird's Up-Dated Accident Sequence A People-Oriented Revision of Adams' Accident Sequence The Adams Domino Theory The Ball Energy Model James Reason's Model (Swiss Cheese Model and the Accident Trajectory) The Tripod-Delta Model In order for an organization to succeed it must depend on two complementary forces? - differentiation and integration. Differentiation creates differences through a division of labour. Integration co-ordinates the results of the labour so some common purpose is achieved. The four functions of management? - planning, organizing, leading, controlling All managers share four basic management functions or responsibilities. They are: - 1. Planning: Determine what is to be achieved, setting goals, and identifying appropriate action steps. 2. Organizing: Allocating human and material resources in appropriate combinations to implement plans. 3. Leading: Guiding the work efforts of other people. 4. Controlling: Monitoring performance, comparing results to goals and taking corrective action. CONTOLLING REFERS TO WHAT IS DONE TO THE WORK PROCESS, NOT TO PEOPLE. What is the role of Staff Managers in an organization? - Staff Managers use their special technical expertise to support the production efforts of line personnel. In a typical organization, the safety manager is the staff manager.What is the responsibility of Function Managers in an Organization? - Functional managers have responsibilities for a single area such as finance, marketing or personnel. Types of Structures, 3 Traditional Structures? - Functional Divisional Hybrid structure Types of Structures, 3 Non-traditional structures? - • matrix structure • team structure • network structure Total Quality Management works to increase what 3 things? - safety, quality and efficiency The definition of total quality management? - Quality principles should be applied to all aspects of operations to meet customer needs 4 absolutes of management for total quality control (Phillip Crosby)? - 1) Quality means conformance to standards: workers must know exactly what performance standards to meet. 2) Quality comes from defect prevention, not defect correction: proper leadership, training, and discipline must prevent defects in the first place. This absolute is central to most OHS management models. 3) Quality as a performance standard must mean defect-free work: the only acceptable quality standard is perfect work. 4) Quality saves money: doing things right the first time saves the cost of correcting poor work. Which Standards focus on Quality Management Systems? - ISO 9000 series (eight quality management principles -TQM) The main premise of the ISO 9000 standard series? - Competition can be assisted by efficiently organizing the manufacturing of quality products8 Quality Management Principles ISO 9000 Quality Management System standard is based on? - •Principle 1 - Customer Focus •Principle 2 - Leadership •Principle 3 - Involvement of People •Principle 4 - Process Approach •Principle 5 - System Approach to Management •Principle 6 - Continual Improvement •Principle 7 - Factual Approach to Decision Making •Principle 8 - Mutually Beneficial Supplier Relationships What are the four main areas of concern to the safety professional, in which the Canadian and provincial governments take an active role in regulating business affairs? - 1. Occupational health and safety 2. Fair labour practices 3. Consumer Protection 4. Environmental protection Describe the major feature of a "Mechanistic Organization"? - Mechanistic Organizations are highly bureaucratic in form. They typically operate with more centralized authority, a precise division of labour, narrow spans of control, and formal means of control. (McDonalds)