CEAP EXAM QUESTIONS WITH CORRECT
ANSWERS A+ GRADED.
Domain I CORRECT -Employee Assistance Program Design, administration, and
management
Domain II CORRECT -Employee Assistance Services to the Work Organization
Domain III CORRECT -Employee assistance services to employees and family
members
EAP definition CORRECT -a set of professional services specifically designed to: 1)
improve and/or maintain the productivity and healthy functioning of the workplace and to
address a work organization's particular business needs through the application of
specialized knowledge and expertise about human behavior and mental health.
EAP core technology definition CORRECT -essential components of the employee
assistance profession.
EAP core technology 1 CORRECT -M (management consultation): consultation
with, training of, and assistance to work organization leadership (managers,
supervisors, and union stewards) seeking to manage troubled employees, enhance the
work environment, and improve employee job performance.
EAP core technology 2 CORRECT -A (advertisement): active promotion of the
availability of EA services to employees, their family members and the work
organization
EAP core technology 3 CORRECT -P (problem identification): confidential and
timely problem identification/assessment services for employee clients with personal
concerns that may affect job performance
EAP core technology 4 CORRECT -I (intervention): use of constructive
confrontation, motivation, and short-term intervention with employee clients to address
concerns that affect job performance
EAP core technology 5 CORRECT -R (referral): referral of employee clients for
diagnosis, treatment, and assistance, as well as case monitoring and follow-up services
EAP core technology 6 CORRECT -N (Networking): Assisting work organizations in
establishing and maintaining effective relations with treatment and other service
providers, and in managing provider contracts
,EAP core technology 7 CORRECT -A (Access and Advertising): Consultation to
work organizations to encourage availability of and employee access to health benefits
covering medical and behavioral problems including, but not limited to, alcoholism, drug
abuse, and mental and emotional disorders
EAP core technology 8 CORRECT -P (program evaluation): evaluation of the
effects of EA services on work organizations and individual job performance.
how many employees in the U.S. receive EAP counseling services CORRECT -1 in
20 (5%)
how many employees have a severe enough problem to warrant treatment?
CORRECT -4 in 100 (4%)
Do EA professionals ask about legal concerns of employees CORRECT -Yes.
What are the three elements of job performance? CORRECT -Productivity,
attendance, and behavior (is the employee working well with co-workers?) (triangle
diagram)
How many U.S. employees have access to an EAP? CORRECT -75%
Internal EAP staff model CORRECT -EA professionals are employees of the work
organization or specially designated labor representatives. Services are provided on-
site at the work organization.
For what type of organization is the internal staff model EAP appropriate?
CORRECT -Large work organizations
External Staff Model EAP CORRECT -EA professionals are employed by an
external vendor, which is a company that provides EAP services to multiple employers.
For what type of organization is the external staff model EAP most commonly used?
CORRECT -Mid-size employers.
External network model EAP CORRECT -EA professionals are employed by an
external vendor, and the vendor contracts with network affiliate providers (affiliates) in
private practice to provide EA assessment and/or short-term problem resolution
services to EAP clients. The eAP vendor contracts with mental health professionals to
augment the EAP's staff.
For what type of organization is the external network model EAP most appropriate?
CORRECT -Geographically dispersed workforces. the external network model scales to
employers of nearly any size and geographic make-up.
, Hybrid model EAP CORRECT -brings on-site services back to the work org while
retaining the accessibility and geographic advantages of an external network model.
The onsite EA professional may be employed by the work org or the external vendor.
Basic EAP workflow CORRECT -1. initial contact 2. EAP assessment 3. Referral to
the most appropriate helping resources 4. case/care management (verifying the client
successfully engaged in services provided, monitoring progress, and ensuring any
additional services that may be needed are provided.) 5. Follow-up (ensure client
received expected services.)
EAP referral types CORRECT -1. Self-referral 2. informal referral 3. formal referral
4. regulatory referral
What is the most common type of referral? CORRECT -Self-referral
EAP care management (e.g., case management) CORRECT -ensuring the helping
resource is available, that services are reasonably affordable, appointments are
obtained in a timely manner, the expected services are provided, and the EAP client is
benefitting from the services provided by the helping resource. Care management
involves more intensive and sustained connections with some clients than others, e.g.,
when the referral is formal from management.
Is the EA professional responsible for monitoring compliance? CORRECT -Yes, if
the employee signs an ROI, it is appropriate for the EA professional to contact the
employee's supervisor to ensure any work-related concerns are addressed during
treatment and reentry into work is properly coordinated. In situations where the EAP
client's employment is at risk, the EA professional may be responsible for monitoring
compliance with tx recommendations.
What do "last chance" or "return-to-work" agreements include? CORRECT -a
statement reiterating the employer's support for the employee's ongoing recovery,
action steps the employer expects the employee to follow to support their own recovery,
and any specific job performance expectations upon returning to duty. When such an
agreement is made, the EA professional meets with the supervisor and the client in a
"RTW" meeting to discuss the agreement and clarify expectations. The EAP may
monitor the employee's compliance for weeks, months or years, depending upon the
employer's policies.
When should you follow-up a referral to intensive treatment? CORRECT -within a
day or two, and communicate this to the client.
What cases are the most visible and costly to the work organization? CORRECT -
Addiction cases. They are a minority of all EAP cases, but could be career-ending for
the employee if not managed appropriately.
