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KOSSA SAMPLE TEST – QUESTIONS AND ANSWERS
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KOSSA SAMPLE TEST – QUESTIONS AND ANSWERS
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KOSSA SAMPLE TEST – QUESTIONS AND ANSWERSOne of your co-workers has been sharing confidential information with
others outside the company. If you are unsure of the company rules relating
to this, you should Correct Ans - refer to the company policy
manual.
What outline/rubric should you use when developing personal or career
goals? Correct Ans - SMART goals
If the supervisor on duty gives you a task you do not understand, you
should Correct Ans - ask your supervisor for further clarification.
Which of the following programs would you use to create a multi-media
presentation to a group? Correct Ans - PowerPoint
What general communication skills are most employers looking for in their
employees? Correct Ans - Effective speaking, listening, reading and
writing skills
Which of the following subjects is illegal for a potential employer to ask
during the hiring process? Correct Ans - If you have a disability
You borrowed $4500.00 at 9.5% for 1 year with a single payment, what
would your total payback be for this loan? Correct Ans - $4927.50
Anything that hinders communication is called what? Correct Ans -
Interference
After you read an office memo that is confidential, you should Correct
Ans - not discuss it with anyone.
The way that a receiver responds to a message that helps the sender know
if the message was understood is called what? Correct Ans -
Feedback
Which of the following is not considered an important skill for the
workplace? Correct Ans - Ability to work independently and never
work with anyone
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