IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS ACTUAL EXAM

IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS ACTUAL EXAM Which of the following is NOT one of the classifications of healthcare organizations? A. Proprietary or for-profit B. Not for-profit C. Government-supported D. Individual healthcare - CORRECT ANSWER-INDIVIDUAL HEALTHCARE Which of the following is NOT a risk issue for healthcare? A. Drugs are used and stored in the facility B. Mostly female staff C. High percentage of technical and professional staff D. Publicly accessible and many doors must remain open - CORRECT ANSWER-HIGH PERCENTAGE OF TECHNICAL AND PROFESSIONAL STAFF Which of the following is usually at the top of the organizational chart? A. Board of directors B. Department leaders C. Assistant Administrators D. Vice Presidents - CORRECT ANSWER-BOARD OF DIRECTORS Which of the following statements best describes employees? A. Medical staff contracted by the facility B. All staff directly employed by the facility C. Volunteers who donate their time D. Contracted persons - CORRECT ANSWER-ALL STAFF EMPLOYED DIRECTLY BY THE FACILITY Security uses senior management's endorsement to build what kind of a program? A. Strong and effective B. A program that works in a small part of the facility C. Generally effective D. Strong and simple - CORRECT ANSWER-STRONG AND EFFECTIVE How should friendships and inter-personal relationships between security officers and staff members from other departments be treated? A. Discouraged B. Encouraged C. Encouraged, but monitored D. Encouraged, but security staff educated about ethics and avoiding favoritism - CORRECT ANSWER-ENCOURAGED, BUT SECURITY STAFF EDUCATED ABOUT ETHICS AND AVOIDING FAVORITISM Which of the following allows a department to assess its cost-effectiveness within an organization? A. Crime analysis B. Risk assessment C. Benchmarking D. Evaluation surveys - CORRECT ANSWER-BENCH-MARKING What must the primary overriding concern of any security department be? A. Its image B. The safety and well-being of anyone in the facility. C. The goals and mission of the entity employing the security services D. Cost-effectiveness - CORRECT ANSWER-The safety and well-being of anyone in the facility must the primary overriding concern of any security department . Which of the following are skills a security professional should have and use at all times? A. Good observation skills B. Good communications skills C. Tolerance D. All of the Above - CORRECT ANSWER-ALL OF THE ABOVE Why are vendors potentially a high security risk to a healthcare facility? A. Vendors often have access to sensitive areas yet staff of the healthcare organization may know very little about vendors' backgrounds B. Vendors typically drive large vehicles that can conceal large amounts of stolen property or contraband. C. Competing vendors may clash at a facility D. Vendors may be bringing in high-demand products that could be targeted for theft. - CORRECT ANSWER-A. Vendors are potentially a high security risk to a healthcare facility because VENDORS OFTEN HAVE ACCESS TO SENSITIVE AREAS YET STAFF OF THE HEALTHCARE ORGANIZATION MAY KNOW VERY LITTLE ABOUT VENDORS' BACKGROUNDS. In the patient- and family-centered care philosophy, who determines which individuals are part of the patient's family? A. Patient's parents or legal guardians B. Nursing staff C. Attending physician D. The patient, provided he or she is developmentally mature and competent to do so. - CORRECT ANSWER-D. In the patient- and family-centered care philosophy, THE PATIENT, determines which individuals are part of the patient's family, PROVIDED HE OR SHE IS DEVELOPMENTALLY MATURE AND COMPETENT TO DO SO. Which of the following is NOT an example of an external customer? A. Patients B. Vendors C. Employees D. Regulatory agencies - CORRECT ANSWER-C. EMPLOYEES is not an example of an external customer. Which of the following does NOT help the security uniform communicate an appropriate message to the public? A. Clean uniform B. Wearing the uniform shirt outside of the trousers C. Well-cared for uniform D. Shined footwear - CORRECT ANSWER-B. WEARING THE UNIFORM SHIRT OUTSIDE OF THE TROUSERS does NOT help the security uniform communicate an appropriate message to the public. Which of the following is NOT an example of undesirable behavior and demeanor in a security officer? A. Bad attitude B. Dishonesty C. Impoliteness D. Confidence - CORRECT ANSWER-D. CONFIDENCE is NOT an example of an undesirable behavior and demeanor in a security officer. What is the relationship between employees and management sometimes called? A. Employee relations B. Confidentiality C. Family Interaction D. Tense conversation - CORRECT ANSWER-A. The relationship between employees and management is sometimes called EMPLOYEE RELATIONS. Which of the following may union members NOT do during picketing? A. Carry signs B. Protest management decisions C. Block entrances to the facility D. Congregate outside the facility - CORRECT ANSWER-C. Union members may not BLOCK ENTRANCES TO THE FACILITY during picketing. Which of the following is NOT a true statement about customers' perceptions of their experience? A. Interaction is subject to personal interpretation