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Exam 421 Window Clerk/104 Questions and Answers
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Exam 421 Window Clerk/104 Questions and Answers
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Exam 421 Window Clerk/104 Questionsand Answers
GIST - -Greeting Customers, Inquiring their needs, Suggesting options best
to the customers' needs and Thanking them for coming to the US Postal
Service
-Processing Categories - -Letters, Flats, Machinable Parcels, Irregular
Parcels, and Outside Parcels.
-Letter-Size Mail - -Rectangular, Between 3.5" to 6 1/8" high, 5" to 11.5"
long and .007" to .25" thick. Max weight 3.5 oz
-Postcards - -Rectangular, between 3.5" to 4.25" high, 5" to 6" long
and .007 to .016 thickness
-Flat-Size Mail - -Flexible, Uniformly thick, Rectangular, Minimum: 6 1/8"
high OR more than 11.5" long, OR more than 1/4" thick. Maximum 12" high,
15" long and 3/4" thick. One of the minimum flat-size dimensions MUST
exceed maximum letter-size dimensions.
-Machinable Parcels - -Must weigh at least 6 ounces but no more than 25
pounds. High density parcels maximum weight is 15 pounds.(exception for
lightweight parcels)
-Irregular Parcels - -Must have any one of the following characteristics: Less
than 6" in length, or less than 3" in height, or less than 6 ounces. Rolls and
tubes 26" long or less. Unwrapped, paper-wrapped, or sleeve-wrapped
articles that are not letter size. And articles enclosed in envelopes that are
not letters, flats or machinable parcels.
-Outside Parcels - -Length more than 27", or height than 17", or thickness
more than 17". Weight more than 25 pounds or 15 pounds if identified as
high density. Rolls and tubes longer than 26". Maximum weight for all
parcels in 70 pounds. However length and girth combined can be up to 130"
for Standard Post
-Nonmachinable Surcharge - -First-Class Mail letters that will receive the
surcharge are considered if the following conditions exist: Too rigid, contains
pens, pencils, keys or coins that cause thickness of the mailpiece to be
uneven, is polybagged, polywrapped or has an exterior not made of paper.
-Priority Mail Express - -Class of mail with the Guaranteed by End of Day
delivery(Next 1-day or 2-day), 365 days a year. Offers overnight delivery to
, most locations or the customer gets their money back. Also delivery on
Sundays and holidays for additional fees. Also offers tracking, proof of
delivery, insurance up to $100 at no cost.
-Priority Mail - -Nationwide delivery within one-three days in most locations,
Domestic can weigh up to 70 pounds. Automatically includes USPS Tracking
and $50 of insurance coverage when purchased at retail. Can have Extra
Services such as Signature Confirmation, Insurance, etc.
-P.O Boxes - -A premier service available to customers at any Post Office.
Offers customers privacy, security, and flexibility with the ability to get their
mail when and where it is most convenient.
-EDDM - -Every Direct Door Mail
-Dimensional Weight Pricing - -Applies to Priority Mail packages that are
more than one cubic foot (1728 cubic inches) and are destined for Zones 5-8.
Maximum size for mailing a Priority Mail item is 108" combined length and
girth.
-Balloon Price - -Applies to: Priority Mail packages addressed for delivery in
local area and Zones 1-4 only. Standard Parcels are applied this price as well.
Parcels that weigh less than 20 pounds but measure more than 84" but no
more than 108" in combined length and girth are charged for a 20-pound
parcel.
-First-Class Mail - -Items that consist of handwritten or typewritten personal
correspondence such as bills, statements of account, postcards, and BRM
must be mailed First Class Mail, Priority, or upgraded to Priority Mail Express
-Periodicals - -Authorized publications such as magazines and newspapers
whose primary purpose is transmitting information, Must be published at
least four times a year at a stated frequency
-Standard Mail - -Used to send printed matter, flyers, advertising, catalogs,
newsletters, and small packages. A single piece of Standard Mail must weigh
less than 16 ounces
-Bound Printed Matter - -Sheets must be permanently-bound by secure
fasteners such as staples, spiral binding, glue or stitching, can weigh up to
15 pounds
-Library Mail - -Content is limited to books, sounds recordings, academic
theses and certain other items. Must be sent to, from or between educational
organizations, museums and other qualified organizations. Can weigh no
more than 70 pounds
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