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USPS WINDOW CLERK TEST QUESTIONS WITH COMPLETE ANSWERS
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USPS WINDOW CLERK TEST QUESTIONS WITH COMPLETE ANSWERS
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USPS WINDOW CLERK TEST QUESTIONSWITH COMPLETE ANSWERS
24 hour clock - -end to end process to ensure mail is collected, distributed
and delivered
-Domestic Mail - -Consists of items sent within the USA, its territories and
possessions including APO/FPO Offices
-Domestic Mail Manual (DMM) - -Set forth the policies regulations and
procedures governing domestic mail services
-Internatonal Mail Manual (IMM) - -Set forth the policies regulations and
procedures governing International mail
-Administrative Support Manual (ASM) - -Contains policies and procedures
for administrative and support functions within the postal services
-Policy NET - -All Manuals are available online via
-F101 or F1 - -Our financial policies and accounting procedures are found in
what manual?
-Publications - -Support subjects that cannot be fully addresses in manuals
or handbooks are?
-What manual contains information on when to fly the POW flag (Prisioner of
war) - -Administrative Support Manual
-Does the Post Office provide a U.S. flag to Veterans for a fee? - -No, it's
free for Burial of Veterans
-What is the official Source of update to postal policies and procedures? How
often is it printed? - -Postal Bulletin, Bi-weekly
-Where do we find a list of lost or stolen MO's? - -Postal Bulletin and POS
One
-What is our postal website? - -WWW.USPS.COM
-Postal Service ________________ are available online and provide guidance on
regulations for Domestic/ International/ Administrative/Personal fields
Support. - -Directives
, -Priority Mail Domestic is delivered in ? - -2-3 days
-Any mailable item that weighs 13 ounces or less is? - -FIRST CLASS MAIL
-What class of mail does the post office have monopoly on? - -FIRST CLASS
LETTER MAIL
-Global Express Guarantee (GXG) is shipped in? - -1-3 days
-Needs are the driving force behind a customers willingness to interact with
you, learn about products and make a purchase commitment - -NEED
SATISFACTION SELLING
-No mailpieces can weigh more than ____ Lbs. or measure more than
_____inches except, Standard Post, can measure up to _____inches - -70 Lbs,
108 inches, 130 inches.
-What Does EDDM stands for? - -EVERY DOOR DIRECT MAIL- Advertise small
business at retail.
-Name the Service Class of Mail that delivers in 1-2 business days - -
PRIORITY EXPRESS MAIL
-What surcharge applies to items/parcels that measure more than 108 but
not more than 130 inches? - -OVERSIZE/PARCEL POST (STANDARD POST)
-PS Form 3816 COD collect deliver must show - -The article number
-If more than 3 Cod articles are mailed at one time the mailer may use PS
form? - -PS FORM 3816-AS
-Dimensional weigh pricing applies only for _________ _______ and zones ___-
___? - -Prioriry Mail and Zone 5-8
-Would anything mailed in a priority mail Box flat rate is ever subject to DIM
weight or balloon? - -NO
-This service ensures that mail is delivered only to a specific address or the
addressee agent (for an additional fee) - -Restricted delivery
-This extra service provides evidence of the date mail was presented to Post
Office for mailing - -Certificate of mailing
-What is the post Office retail motto for providing the ideal customer
experience? - -clean, stocked and friendly every day
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