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Summary Principles of Management IIA Chpt.14 - Change Management
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Kotter’s Change Model, The Learning Organisation, and Change Management.
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Principles of Management IIA by ProfessorBurgerQueenChange Management
- This is the ongoing process that enables an organisation to anticipate and respond to
changes taking place in its external environment, and to enable employees at all
levels to efficiently and effectively deal with these changes in the organisation’s
internal environment
Why Change?
- New government regulations
- New products/services
- New technology
- Increased growth and intensification of competition
- Reaction to internal/external pressure
- Merger/acquisition
Types of Change
- Anticipatory - these are changes implemented to handle known and expected
situations
- Reactive - change initiated in an organisation because it is made necessary by
outside forces
Planning for Organisational Change
- Kotter’s Change Model
- Create urgency
- From powerful coalition
- Create a vision for change
- Communicate the vision
- Remove obstacles
- Create short-term wins
- Build on the change
- Anchor the charges in corporate culture
- 3-step change process
- Unfreeze the status quo
- Change to new state
- Refreeze to permanent status
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