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CPI Certification Test – Questions & Correct Solutions
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CPI Certification Test – Questions & Correct Solutions
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CPI Certification Test – Questions & Correct Solutions4 Behavior Levels Correct Ans - 1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety Correct Ans - Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive Correct Ans - directive-
attempt to control the situation and begin to set limits
Staff Attitude and Approach Acting Out Person Correct Ans - non-
violent physical crisis intervention
Staff Attitudes for Tension Reduction Correct Ans - therapeutic
rapport decrease in energy regaining of rationality
integrated Experience Correct Ans - we can set the tone for
whether or not the behavior escalates or de-escalates
non-verbal-proxemics (personal space) Correct Ans - area
surrounding your body considered an extension of self. 1 1/2 to 3 feet
(typically) culture, height, gender, age, status, appearance, and familiarity.
kinesics (body language) Correct Ans - non-verbal message
transmitted by motion and body posture. Factors: eye contact, facial
expressions send a very strong message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance Correct Ans - safety
less threatening
communicates respect
components of the communication pyramid Correct Ans - verbal
communication, para verbal coomunication, and non-verbal
communication
, what is paraverbal communication Correct Ans - how we say what
we say
three components of paraverbal communication Correct Ans - tone
volume
cadence
total voice control
what is the verbal escalation continuum? Correct Ans - the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning Correct Ans - information-seeking
what is an intervention for questioning Correct Ans - give a rational
response
redirect
what is refusal? Correct Ans - non-compliance
what is an intervention for refusal Correct Ans - set limits
give options
what is release Correct Ans - high energy outburst
intervention for release Correct Ans - let it happen
isolate the situation
what is intimidation Correct Ans - verbal or non verbal threats
intervention for intimidation Correct Ans - take it seriously
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