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Test #2 Crisis Intervention – Questions & Answers
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Test #2 Crisis Intervention – Questions & Answers
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Test #2 Crisis Intervention – Questions & AnswersThe ABC Model of Crisis Intervention Correct Ans - A. Developing
and maintaining rapport
B. Identifying the problem and providing therapeutic interaction
C. Coping
Rapport Correct Ans - A state of understanding and comfort
between client and counselor
Understood; accepted Correct Ans - Before any work can be done,
the client must feel understood and accepted by the counselor
learning Several basic attending skills Correct Ans - The beginning
crisis counselor can develop the self-confidence needed to develop rapport
with someone in crisis by ??????
Eye Contact
Warmth
Body Posture
Vocal Style
Verbal Following
Overall empathy Correct Ans - What are some examples of
attending behavior?
open-ended question Correct Ans - Provide room for clients to
express their real selves without categories imposed by the interviewer.
extensive answers. does not include one worded answers
close-ended questions Correct Ans - can help the interviewger
gather factual information such as age or marital status. short answers
usually one worded
Clarification Correct Ans - a form of soft-closed ended questions
used when counselors aren't sure of what the client just said.
Paraphrasing Correct Ans - when counselors restate in their own
words what they thought they heard clients say.
, reflection Correct Ans - a statement that reflects the effective part
of emotional tone of the client's message, whether verbal or nonverbal, a
powerful tool in creating an empathetic environment.
Summarization Correct Ans - primary purpose is to help another
individual pull his or her thoughts together.
Secondary purpose is to check on whether you as a helper have distorted
the client's frame of reference
3 aspects to any crisis Correct Ans - 1. the precipitating event
2. perception of the event by the client
3. failure of the client to cope successfully with the emotional distress
Identifying the problem Correct Ans - The most crucial step in the
ABC model
To bring the client back to the precrisis level of functioning Correct Ans
- What is the goal of crisis intervention?
Suicide Check Correct Ans - people in crisis are vulnerable and
often confused and overwhelmed and they think about suicide.
Therapeutic interaction Correct Ans - providing validating
statements, educational statements, empowering statements, and
reframing statements that will aid the client in thinking differently about
the situation and assist them in coping with it
Validation Statements Correct Ans - telling clients that their
feelings are normal or suggest there is hope that things will get better.
Educational Statements Correct Ans - providing factual information
whether developmental or situational
Empowerment Statements Correct Ans - clients are presented with
choices and are encouraged to take back personal power by making helpful
choices
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