Started on Monday, 5 February 2024, 8:41 AM
State Finished
Completed on Monday, 5 February 2024, 10:42 AM
Time taken 2 hours 1 min
Marks 19.00/20.00
Grade 95.00 out of 100.00
Question 1
Correct
Mark 1.00 out of 1.00
Different operations have different characteristics and the processes may differ
fundamentality in four ways (the four Vs). Which one of the following Vs will
in�uence the cost of making a product or delivering a service, given that a lower
production cost per unit is possible, if the �xed cost is spread over a larger
number of units?
Select one:
a. Volume of output
b. Variety of output
c. Variation of output
d. Visibility of output
Quality planning and control can be divided into six steps. Which one of the
following options represents the �rst step in this process?
Select one:
a. Setting standards for each quality characteristic.
b. De�ning the quality characteristics.
c. Measuring the quality characteristics.
d. Controlling quality against the set standards.
The correct answer is: Controlling quality against the set standards.
Comment:
Question 3
Correct
Mark 1.00 out of 1.00
The importance of production and operations management (POM) and the
operations system becomes clear when your life depends on it. No airline
passenger would want to know that some airlines, airports or aircraft are bad and
some are good. There should only be one standard of excellence, especially when
a plane is airborne. Quality planning and control is especially important when it
comes to air tra�c operations as customers’ lives depend on it. Which one of the
following represents the second step in the quality planning and control process?
Select one:
a. Identify the causes of poor quality
b. Controlling quality against set standards
c. Setting standards
d. Measuring quality characteristics
The correct answer is: Measuring quality characteristics
2 of 10 2024/02/05, 12
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