Exam (elaborations)
NRF Customer Service and Sales - Chapter 4 Performing Your Best Questions & Answers(RATED A)
- Course
- Institution
Body language cues - ANSWER-conscious or unconscious gestures and movements that express feelings or intentions. Eight Primary Elements of Body Language - ANSWER-face, eyes, posture, gestures, voice, movement, touch, appearance Service Recovery - ANSWER-an action the retailer provides to addr...
[Show more]