ITIL 4 Foundations Exam Questions with 100% Correct Answers | Verified | Latest Update 2024 | Already Passed PESTLE (list) - ✔✔Political Economic Social Technological Legal Environmental 4 dimensions of service management - ✔✔organizations & people information & technology partners & suppliers value strea ms & processes components of the service value system - ✔✔inputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement output: -value service value chain activities list - ✔✔plan engage design & transition obtain or build deliver & support improve value stream - ✔✔a series of steps that an organization uses to create and deliver products/services to a consumer ITIL activities - ✔✔-repr esent the steps an organization takes in the creation of value -each activity contributes to the value chain by transforming specific inputs into outputs ITIL practice (definition) - ✔✔a set of organizational resources designed for performing work or acco mplishing an objective (e.g. service desk) ITIL service value system (SVS) - ✔✔a model representing how all the components and activities of an organization work together to facilitate value creation a set of interconnected activities that an organization performs in order to deliver a valuable product or service to its customers and facilitate value purpose of the SVS - ✔✔ensure that the organization continually co -creates value with all stakeholders through the use and management of products and services continual improvement (principle) - ✔✔a recurring activity to ensure that performance continually meets stakeholders' expectations service value chain (definition) - ✔✔an operating model that outli nes the key activities required to respond to demand and facilitate value realization through the creation and management of products and services governance - ✔✔the means by which an organization is directed and controlled opportunity - ✔✔ plan (activi ty) - ✔✔ensures a shared understanding of the vision, status, and improvement direction for all four dimensions and all products and services across and org
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