DECA: HUMAN RESOURCES MANAGEMENT (HRM) EXAM EXAMPLE WITH COMPLETE SOLUTIONS!!

Macon Industries writes a purchase order for bolts, washers, and nails and sends the order to the Stanton Company to process. A. letter of intent. B. open order. C. accounts-receivable document. D. sales contract. - ANSWER-D Sales contract. A purchase order is a form that a business fills out to order goods. Because the order indicates that the business is willing to do something (pay for the items it orders) in exchange for something else (take possession of the goods), the purchase order serves as a sales contract. An open order is a type of purchase order in which buyers place the order with the supplier that can best meet the needs or criteria (e.g., price) for a particular item. Because accounts receivable is an accounting activity that involves collecting payment for the goods and services that the business offers, a purchase order is not an accounts-receivable document. A letter of intent is a letter that declares the writer's intention to do something. A purchase order is a form rather than a letter. A business was fined $2 million for dumping toxic waste in the local river. What type of environmental law did the company violate? A. Food quality B. Clean air C. Clean water D. Endangered species - ANSWER-C Clean water. The company violated the clean water laws by dumping toxic waste into a river. Clean air laws regulate emissions and other air pollutants. Food quality laws regulate the quality of the food supply. Endangered species laws protect animals, fish, and birds in danger of becoming extinct. Jon sues his former employer for harassment. In what situation would the employer be likely to offer Jon a settlement? A. The employer wants the case to go to court. B. The employer knows it will be able to win the case. C. The employer does not think it will be able to win the case. D. Jon does not think he will be able to win the case. - ANSWER-C The employer does not think it will be able to win the case. A party may offer a settlement if it believes it has little chance to win a case. In this example, Jon's employer does not believe it will win, so it may offer a settlement. A settlement is a way to avoid the case going to court. Jon may or may not think he will win the case, but this does not influence his former employer's actions. Which of the following words most accurately describes arbitration: A. Private B. Nonconsensual C. Biased D. Temporary - ANSWER-A. Private. Arbitration is private and not public or handled in the courts. Arbitration is consensual. Both parties must sign an agreement assenting to arbitration. Arbitration is neutral, not biased. Arbitration is final and binding, not temporary. To be reimbursed for business expenses, Luke must obtain and complete an expense-reimbursement form, attach the original transaction receipts to the completed form, and submit the documentation to his manager for approval. What is Luke doing? A. Following company procedures B. Developing company policies C. Evaluating company feedback D. Assessing company guidelines - ANSWER-A. Following company procedures. Policies are the general rules to be followed by company personnel. For example, a business owner may develop a policy that states the company will reimburse employees for certain business-related expenses. A procedure is the step-by-step process that personnel follow in performing a specific task. In the example, Luke was following certain steps to obtain reimbursement for out-of-pocket expenses that he incurred—obtaining and completing the appropriate form, attaching receipts, and submitting the documentation to his manager. In the example, Luke did not develop the policies, evaluate company feedback, or assess company guidelines. To use oral communication effectively, you need to A. pronounce your words correctly. B. impress your listeners. C. know your listeners. D. distract your listeners' attention. - ANSWER-A) Pronounce your words correctly. The correct use and pronunciation of words is essential to effective oral communication. Mispronunciation creates an unfavorable impression; it can embarrass the speaker; and it may also fail to communicate the intended message. Trying to impress listeners may create a barrier to good communication. It is not necessary to know your listeners to communicate effectively. You need to attract and hold your listeners' attention, not distract them. Which of the following is typically the primary purpose of an introduction during a presentation: A. To share a funny story B. To provide supporting details C. To summarize the talk D. To gain the audience's attention - ANSWER-D) To gain the audience's attention. Effective introductions gain the audience's attention. Supporting details are usually provided in the middle of a presentation. A speaker might outline the main points to be discussed in his/her opening remarks, but summarizing the talk would occur at the end. An effective introduction might include a funny story to gain the audience's attention, but there are many other methods that could be used to capture the audience's attention as well. What is a key to effective note-taking? A. Active listening B. Capturing details C. Creative thinking D. Using an outline - ANSWER-A) Active listening. To take meaningful notes, you must listen to what the speaker is saying. To pick up on the key points, you must actively listen. Effective note-taking does not involve capturing every detail of the presentation, nor does it involve the use of creative thinking techniques. And although it may be helpful for s