TXRH SERVER TEST Questions and Answers
2023 with complete solution
1). What is the texas roadhouse story?
Ans: Hand-cut steaks, fall off the bone ribs, fresh baked bread, made from scratch side
items and dressings, ice cold beer, and legendary margaritas
2). What is the first time guest program?
Ans: Identifying and WOWing a guest who has never eaten at a Roadhouse
3). Items that create the proper txrh uniform (7)
Ans: Black/brown belt
Black Texas Roadhouse t shirt
Maroon apron (no stains)
Name tag
Slip resistant black/brown
No-fray dark blue jeans
Hair (off face & neck)
4). Define the term "86"
Ans: An item is no longer available
5). Define the term "in the weeds"
Ans: Someone is behind in their job duties and needs help
6). A person who takes food or drinks to a table is called a_____
Ans: Runner
7). What is service with heart? (4)
Ans: Ensuring a guests experience is legendary
Making the guests day
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, Doing more than is expected by the guest
Service that is friendly and fun
8). What are examples of "full hands in, full hands out"?
Ans: Bringing entrees, appetizers, and salads to the table
Taking all dirty dishes and glasses back to the dish area
9). Define the term "flagging"
Ans: Placing a bev nap in front of a guest to signify they have been greeted
10). Who is responsible to clean table tents and underneath the tables throughout the night?
Ans: Servers & SA's
11). Who is responsible for cleaning and stocking the server alley?
Ans: Servers
12). Why is pre-bussing important?
Ans: Helps with faster table turns
It gives the guest more room to enjoy their dining experience
It reduces SA trips to and from the kitchen
13). What are the main categories of salesmanship?
Ans: Suggestive selling, upselling, and sharing
14). Placing ideas or steering a guest toward product you think they will like is known as:
Ans: Suggestive selling
15). What are examples of upselling?
Ans: Selling a higher priced or better quality item
Ordering top shelf liquor for the drinks
Adding a "smother" and/or "loaded" to the entree
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2023 with complete solution
1). What is the texas roadhouse story?
Ans: Hand-cut steaks, fall off the bone ribs, fresh baked bread, made from scratch side
items and dressings, ice cold beer, and legendary margaritas
2). What is the first time guest program?
Ans: Identifying and WOWing a guest who has never eaten at a Roadhouse
3). Items that create the proper txrh uniform (7)
Ans: Black/brown belt
Black Texas Roadhouse t shirt
Maroon apron (no stains)
Name tag
Slip resistant black/brown
No-fray dark blue jeans
Hair (off face & neck)
4). Define the term "86"
Ans: An item is no longer available
5). Define the term "in the weeds"
Ans: Someone is behind in their job duties and needs help
6). A person who takes food or drinks to a table is called a_____
Ans: Runner
7). What is service with heart? (4)
Ans: Ensuring a guests experience is legendary
Making the guests day
PaperStoc.com Page 1 of 5
, Doing more than is expected by the guest
Service that is friendly and fun
8). What are examples of "full hands in, full hands out"?
Ans: Bringing entrees, appetizers, and salads to the table
Taking all dirty dishes and glasses back to the dish area
9). Define the term "flagging"
Ans: Placing a bev nap in front of a guest to signify they have been greeted
10). Who is responsible to clean table tents and underneath the tables throughout the night?
Ans: Servers & SA's
11). Who is responsible for cleaning and stocking the server alley?
Ans: Servers
12). Why is pre-bussing important?
Ans: Helps with faster table turns
It gives the guest more room to enjoy their dining experience
It reduces SA trips to and from the kitchen
13). What are the main categories of salesmanship?
Ans: Suggestive selling, upselling, and sharing
14). Placing ideas or steering a guest toward product you think they will like is known as:
Ans: Suggestive selling
15). What are examples of upselling?
Ans: Selling a higher priced or better quality item
Ordering top shelf liquor for the drinks
Adding a "smother" and/or "loaded" to the entree
PaperStoc.com Page 2 of 5
