100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
Previously searched by you
Test Bank & Instructor’s Solutions Manual to accompany QUALITY MANAGEMENT for Organizational Excellence Seventh Edition David L. Goetsch Stanley B. Davis$9.79
Add to cart
Test Bank & Instructor’s Solutions Manual to accompany QUALITY MANAGEMENT for Organizational Excellence Seventh Edition David L. Goetsch Stanley B. Davis
0 view 0 purchase
Course
QUALITY MANAGEMENT for Organizational Excellence
Institution
QUALITY MANAGEMENT For Organizational Excellence
Test Bank & Instructor’s Solutions Manual
to accompany
QUALITY MANAGEMENT
for Organizational Excellence
Seventh Edition
David L. Goetsch
Stanley B. Davis
THE TOTAL QUALITY APPROACH TO QUALITY
MANAGEMENT
TRUE/FALSE: Place T or F in the space provided to the left of the statement.
__T___1. Quality deals not only products and services but also includes people, processes, and
environments.
__F___2. Joseph M. Juran is best known for the Seven Deadly Diseases.
__T___3. Today’s consumers define quality as being flawless and having all of the attributes
they want in just the way they want them.
_T____4. According to the Three-Legged Stool of Total Quality, the seat of the stool is customer
focus.
__F___5. Quality management has o future in the 21st century.
__T___6. Peak performance is essential to organizations that operate in a globally competitive
environment.
MULTIPLE CHOICE: Circle the letter before the correct answer in each of the following
questions.
1. The total quality approach has which of the following characteristics?
A. ( Teamwork )
B. Obsession with quantity
C. Confusion and poor leadership
D. One employee in charge
2. Customers want an excellent product or service from an organization that also provides:
A. The Deming Cycle
B. Quick fixes
C. ( Reliable delivery and after purchase support )
D. Stamps
2
,3. Which of the following functions is part of the Juran Trilogy?
A. Pareto Principle
B. ( Quality planning )
C. Unity of purpose
D. Six Sigma Program
4. Crosby's Quality Vaccine consists of three ingredients. Which of the following is not one
of the three ingredients?
A. ( Teamwork )
B. Education
C. Determination
D. Implementation
5. Which of the following is a trend that will shape the future of quality management?
A. The Deming Cycle.
B. The Juran Trilogy.
C. Global economy.
D. ( Increasing global competition. )
6. Which of the following certifications is for managers who lead and champion continual-
process improvement initiatives?
A. Calibration technician
B. Six Sigma Green Belt
C. ( Manager of Quality/Organizational Excellence )
D. Quality Process Analyst
MULTIPLE CHOICE: Circle the letter before the correct answer in each of the following
questions.
1. Of the trends listed below, which one increases the level of globalization in business?
A. Growing irrelevance of distance.
B. Shifts in the interest rates.
C. ( Quality of the product. )
D. Rise of small towns.
2. Which of the following statements are considered true concerning the affects of global
integration?
A. It has helped fuel economic growth throughout the industrialized world.
B. It can be the Achilles heel of economic growth.
C. Downturns in one country can now have a ripple effect that quickly spreads to other
countries.
D. ( All of the above )
3
, 3. Which of the following countries is the most competitive country in the world?
A. Germany
B. United States
C. ( Japan )
D. Switzerland
4. When making comparisons among internationally competing countries, the following
indicators are used:
A. ( Standard of living and investment. )
B. Quality is the key to success.
C. Government infrastructure.
D. Ability to compete.
5. The most important key in maximizing competitiveness is:
A. Education
B. ( Human resources )
C. Teamwork
D. Government
1. The most common college degree among American CEOs is the:
A. Quality management
B. ( MBA )
C. CFO
D. Management and Leadership
Chapter Three
MULTIPLE CHOICE: Circle the letter before the correct answer in each of the following
questions.
1. Which of the following statements apply when developing a mission statement?
A. ( The how-to statements. )
B. Describe the “who, what, and where” of the organization.
C. Be brief, but comprehensive.
D. Choose wording that is simple.
2. Which of the following statements best describe the acronym SWOT?
A. Specific, Witness, Opportunities, and Time.
B. Single, Weaknesses, Occasion, and Tactics.
C. ( Strengths, Weaknesses, Opportunities, and Threats. )
D. Strategic, Weaknesses, Objectives, and Tactics.
3. Strategic management is
A. Creative thinkers who look at their business environment from a different perspective.
B. Expansive and wasteful.
C. Constantly seeking gaps in the marketplace that their companies can fill.
D. ( Management that bases decisions within an ethical framework. )
4
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller a_plus_work. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.79. You're not tied to anything after your purchase.
