1. Total Quality Management (TQM) Philosophy: 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
2. Process Capability Index (Cpk): Basic function of Six Sigma. Measures the process ...
1. Total Quality Management (TQM) Philosophy: 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
2. Process Capability Index (Cpk): Basic function of Six Sigma. Measures the
process potential and performance of processes. The higher the range of Cpk, the
improved is the ability of the process to complete its necessities.
3. Six Sigma: A disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between the mean and
the nearest specification limit) in any process - from manufacturing to
transactional and from product to service.
4. Design Capacity: The theoretical maximum output of a system in a given
period under ideal conditions.
5. Location Analysis: proximity to customers, transportation, source of labor,
community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
6. Line Processes: A type of process used to produce a large volume of a
standardized product.
Limited customization and high volume
7. Batch Processes: A type of process used to produce a small number of
products in groups or batches based on customer orders or specifications.
High customization moderate volume
8. Project Processes: A type of process used to make a one-at-a-time product
exactly to customer specifications.
Most custom and lowest volume
9. Continuous Processes: A type of process that operates continually to
produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
10. Bottleneck: Longest task in the process.
, WGU C215 Study Guide - FINAL
11. Flexible Manufacturing System (FMS): A type of automated system that
combines the flexibility of intermittent operations with the efficiency of continuous
operations.
12. Output/Input Control: A technique for monitoring the flow of jobs between
work centers.
13. Value-Added: The net increase created during the transformation of inputs
into final outputs.
14. Hybrid Layouts: Layouts that combine characteristics of process and
product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
15. Relationship Chart (REL): Table that reflects opinions of managers with
regard to the importance of having any two departments close together.
16. Rectilinear Distance: The shortest distance between two locations using
north-south and east-west movements.
17. From-To Matrix: Table that gives the number of trips or units of product
moved between any pair of departments.
18. Block Plan: Schematic showing the placement of resources in a facility.
19. Mean Observed Times: The average of the observation times for each of the
work elements.
20. Normal Time: The mean observed time multiplied by the performance rating
factor by the frequency of occurrence.
21. Standard Time: The length of time it should take a qualified worker using
appropriate process and tools to complete a specific job, allowing time for
personal fatigue and unavoidable delays.
22. Just-in-Time (JIT): A philosophy designed to achieve high-volume production
through elimination of waste and continuous improvement. Based on a "pull"
system rather than a "push" system. The three elements are just-in-time
manufacturing, total quality management, and respect for people.
23. Kanban card: A card that specifies the exact quantity of product that needs to
be produced.
24. Tier One Suppliers: Supplies materials or services directly to the processing
facility.
These are the suppliers that put products in specific containers or packages.
, . WGU C215 Study Guide - FINAL
Internal Functions companies
25 Tier Two Suppliers: Directly supplies materials or services to a tier-one
supplier in the supply chain.
Suppliers of the specialty materials for the tier one suppliers to be able to produce
the packaging necessary for different products.
Think cardboard, plastic, glass, chemicals.
26. Tier Three Suppliers: Directly supplies materials or services to a tier two
supplier in the supply chain.
These are companies that extract raw materials.
Oil, raw chemical materials, wood.
27. Capacity Requirements Planning (CRP): Determines the labor and machine
resources needed to fill the open and planned orders generated by the MRP.
Basically, checking if there is enough work scheduled for operations
28. Enterprise Resource Planning (ERP): Large software programs used for
planning and coordinating all resources throughout the entire enterprise.
29. Aggregate Plans - IN A BROAD SENSE: Includes the budgeted levels of
finished products, inventory, backlogs, workforce size, and aggregate
production rate needed to support the marketing plan.
Marketing Plan, TO, Operating and engineering Plans, TO, Start or revision of the
strategic business plan.
30. Third-Party Logistics (3PL): Businesses used to outsource elements of the
company's distribution and fulfillment services. They typically specialize in
integrated operation, warehousing and transportation services which can be
scaled and customized to customers' needs based on market conditions, such
as the demands and delivery service requirements for their products and
materials.
31. Supply Chain Operations Reference model (SCOR): the world's leading
supply chain framework, linking business processes, performance metrics,
practices and people skills into a unified structure. The goals are to increase
the speed of system implementations, support organizational learning goals,
and improve inventory turns.
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