Exam (elaborations)
Zendesk Training Exam already Passed!!
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Tips to be an Active Listener? (5) - Answer-10 second rule Limit distraction (No phone, Slack on mute) Don't interrupt (Write down questions/thoughts) Clarify & paraphrase Listen to emotions How to be an active listener? (5) - Answer-1. Ask Questions 2. Seek Elaboration (Repeat answer, 5 Whys...
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