The Dynamic New Workplace - ANS - A highly competitive global economy driven by innovation and technology has created unprecedented opportunities and uncertainties in the workplace
-High performing companies gain extraordinary results by having high performance expectations and offering supp...
BOH4M
-
Grade
12
Business
Leadership
Exam The
Dynamic
New
Workplace
-
ANS
-
A
highly
competitive
global
economy
driven
by
innovation
and
technology
has
created
unprecedented
opportunities
and
uncertainties
in
the
workplace
-High
performing
companies
gain
extraordinary
results
by
having
high
performance
expectations
and
offering
supportive
work
environments
Challenges
working
the
in
the
new
economy
-
ANS
Intellectual
capital
Globalization
Technology
Diversity
Ethics
Corporate
governance
Careers
Intellectual
capital
-
ANS
-
The
collective
brainpower
or
shared
knowledge
of
a
workforce
that
can
be
used
to
create
value
Knowledge
worker
-
ANS
-
is
someone
whose
knowledge
is
a
critical
asset
to
employers;
People
are
the
ultimate
foundations
of
organizational
performance
Globalization
-
ANS
The
worldwide
interdependence
of
resource
flows,
product
markets,
and
business
competition
that
characterize
the
new
economy
Technology
-
ANS
-Continuing
transformation
of
the
modern
workplace
through
the
Internet
and
World
Wide
Web,
computers
and
information
technology
-Increasing
demand
for
knowledge
workers
with
the
skills
to
fully
utilize
technology
Diversity
-
ANS
-Changing
demographics
are
making
the
workforce
increasingly
diverse
and
multicultural
-Differences
among
workers
in
gender,
race,
age,
ethnic
cultures,
able-bodiedness,
religious
affiliation
and
sexual
orientation
offer
both
challenges
and
opportunities
for
employers
Prejudice
-
ANS
the
display
of
negative,
irrational
attitudes
Discrimination
-
ANS
denying
full
benefits
of
organizational
membership glass
ceiling
effect
-
ANS
invisible
barrier
limiting
advancement
Ethics
-
ANS
expectation
that
organizations
and
their
leadership
at
all
levels
conduct
their
affairs
according
to
high
ethical
and
socially
responsible
standards,
such
as
the
protection
of:
-the
natural
environment
-Consumers
through
product
safety
and
fair
practices
-All
aspects
of
human
rights
Corporate
governance
-
ANS
is
the
role
that
a
company's
board
of
directors
has
to
hold
management
accountable
for
ethical
and
socially
responsible
behaviour
Careers
-
ANS
people
must
be
prepared
to
prosper
as
full-time
workers,
contract
workers
and
part-time
workers,
and
must
make
sure
that
their
skills
are
portable
and
of
current
value
Organization
-
ANS
-A
collection
of
people
working
together
to
achieve
a
common
purpose
-
Purpose
of
any
organization
is
to
provide
useful
goods
and/or
services
that
return
value
to
society
and
satisfy
customer
needs
Open
Systems
-
ANS
organizations
are
open
systems
interact
with
their
environment
in
the
continual
process
of
transforming
resource
inputs
(people,
money,
materials
etc.)
into
product
outputs
(finished
goods
and/or
services)
Value
Creation
-
ANS
Occurs
when
an
organization
through
its
operations
adds
value
to
the
original
cost
of
resource
inputs
Organizational
Performances
-
ANS
Productivity
Performance
effectiveness
Performance
efficiency
Productivity
-
ANS
The
quantity
and
quality
of
work
performance,
with
resource
utilization
taken
into
account
Performance
effectiveness
-
ANS
A
measure
of
task
output
or
goal
accomplishment
Performance
efficiency
-
ANS
A
measure
of
the
resource
cost
associated
with
goal
accomplishment
such
as
cost
of
labour
Trends
in
the
workplace
-
ANS
Belief
in
human
capital
Demise
of
"command-and-control"
Emphasis
on
teamwork
Pre-eminence
of
technology
Embrace
of
networking
Less
tolerance
for
hierarchy,
more
informality,
and
more
attention
to
performance
Concern
for
work-life
balance Focus
on
speed
Total
quality
management
(TQM)
-
ANS
is
managing
with
an
organization-wide
commitment
to
continuous
improvement,
product
quality
and
customer
satisfaction
Manager
-
ANS
-person
in
an
organization
who
is
responsible
for
the
work
performance
of
one
or
more
other
persons
-Key
responsibility
is
to
help
other
people
achieve
high
performance
Levels
of
management
-
ANS
Top
managers
Middle
managers
Team
leader
or
supervisor
Top
managers
-
ANS
Guide
performance
of
the
organization
as
a
whole
or
one
of
its
major
parts
Middle
managers
-
ANS
Oversee
work
of
large
departments
or
divisions
Team
leader
or
supervisor
-
ANS
In
charge
of
a
small
work
group
comprised
of
non-managerial
workers
Types
of
managers
-
ANS
Line
managers
Staff
managers
Functional
managers
General
managers
Administrators
Line
managers
-
ANS
Responsible
for
work
activities
that
directly
contribute
to
an
organization's
outputs
Staff
managers
-
ANS
Use
technical
expertise
to
advise
and
support
line
workers
Functional
managers
-
ANS
Responsible
for
a
single
area
of
activity
General
managers
-
ANS
Responsible
for
more
complex
units
that
include
many
functional
areas
Administrators
-
ANS
Work
in
public
or
non-profit
organizations
Accountability
-
ANS
is
the
requirement
to
show
performance
results
to
one's
immediate
supervisor
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